Juan was very thorough and honest and I appreciate it.
Toyota of the Tri-Cities is the best shop in town!
They explained everything that was wrong. I agreed with their assessment. It was a little pricey but I value toyota's opinion on my vehicles and trust they are doing everything that needs to be done.
Nelson was great was very upfront with what was going on with my vehicle. Called multiple times during the process to let me know exactly what was going on.
The gentleman that helped me by far has been the best in a long time, great people skills. Cheers to him!!
She was professional, personable, and smiled. Nice person.
My car was done with the service, noticed it was parked for like 15 minutes and nobody notified me of its completion. Furthermore, I requested a receipt for my cash payment and it seemed like service advisor was aggravated after he stamped my paper showing said charges.
Daniel was totally supportive and informative. My experience was great.
All the staff were very supportive. The woman who checked me in was especially helpful and courteous.
Brianna was outstanding with my wife and during the whole process .
Completed quickly. No complaints.
Excellent repair and explanation
I didn’t receive a call or a text that my rig was ready. I had to check in with your service dept after a 90 minute wait time for an “intermediate appointment”.
Service ok but left with new Tacoma
Raul was in touch by phone informing us as to the results of the car inspection. He was honest and just let us know that we might have to have a few things taken care of but didn’t need to be done today. After talking we decided to get the alignment done today and I feel better after seeing there were adjustments made that will help with the tire wear in the future.
We didn’t feel pressured- just very informed and our questions were all addressed. Thank you Raul!
Had a great service!
Merry, Christmas, To you all.
Dan was on top of things, totally fair, and friendly. It was a pleasure working with him today.
Fast and friendly service
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