David was great.. very personable and explained what was going to be done.
No parts available; when paying my bill the employee was not friendly or helpful when I asked questions, he was actually rude just wanted me to pay my bill. Won’t be back for service. Disappointing.
They did an awesome job for me. Very helpful. Thanks again
Employees that I interacted with were professional and friendly.
Jay is a professional, courteous, helpful, patient and friendly staff. He took the time to explain to me the reasons behind the different services my car needed. He kept me posted periodically the length of waiting time to have my car ready. Kudos for the great service, and thank you, Jay!
The whole team was on schedule from appointment time to completion. Everything was fine with the car from description of service to assurance that our car is in good working condition.
Complete explanation of service. No “mansplaning”.
David was very professional, efficient, and is a great representative for Toyota of Tri-Cities. I was a first time customer of your express service and David's customer service was topnotch. I'll definitely be back.
Muy Buen Servicio gracias por su Buen trabajo y trato
I just wanna say that I’m really impressed with the level of service here and it seems that no matter what car I bring in an older car or a newer car it’s treated with the highest level of care and that’s important to me because I value my vehicles and so when I see them being treated with respect that makes me feel valued as a customer.
I had just replaced a filter at my last oil change (5000 miles ago), and was told it needed to be replaced again.
I was told one of my tires was a different size. I have had my tires since 2/22/22, and this was the first time I had been told this.
On my way back to Zillah, my tire pressure light flashed and stayed on. I checked the settings and it didn’t show any numbers. If anyone reads this I would appreciate a phone call.
Gracias por atendernos en español.
Excellent customer service. Juan ****thoroughly explained the maintenance service completed, the diagnosis of noise that was a concern, and what needed to be done. The part needed was ordered and an appointment made to fix the problem. I also will need tires in the near future and Juan prepared a comparative list recommended for my SUV including prices and explained the advantages of each. Excellent customer service and support.
Went quickly and very well.
Staff was helpful and friendly
Brianna is always very informative. I appreciate her every time I bring my car to Toyota
Great service as always!! Quick today!!
Daniel is an excellent service provider for your Toyota dealership. He is professional, courteous and knowledgeable. He answers every question I have and anticipates my service needs.
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