Stacey was courteous, efficient and professional. He is truly an asset to Toyota. Job well done
Nelson was great and very patient! I was very pleased. Deanna E
I’m thankful for the service staff noticing that that I didn’t need my winter tires installed because I had been driving with them already.
Servicio técnico perfecto
Your timing worked out for us and we appreciated you getting us in for repairs on a timely basis!!
Excellent quick service. Love the text scheduling reminders.
Toyota Service Department is top notch!
Thank you for servicing my Toyota Highlander 2025 today.
Patricia A. Hanson
Took vehicle in for an oil change and tire rotation in paperwork don’t state that tire rotation was done.
Gerald was thorough and provided excellent customer service!
David was so nice!! And got my car back to me so quick!
You all do a great job. Thank you...
I really liked the quick and friendly service. I especially appreciated that I could check to see what was being done to my car. The video was impressive. Thank you for the great service I received today.
The staff are very helpful and easy to work with.
David kept me apprised every step of the way even when they ran into a few issues. Greatly appreciated as I had a tight window and other things I had to take care of.
I know it’s hard to give time frames, or exact time of when service will be done. I was told it was an hour to an hour am maybe 15 minutes, turned into a 2 hour visit, which typically I don’t mind because I will schedule my job around my service. I was there last week for the express since I was off of work, they told me it was a 3-4 hour wait time since I didn’t have an appointment. So I set up an appointment on a work day, figured it would be less time, which it was but it turned into a 2 hour work. Also I didn’t know I had to approve or decline work suggestions on the work order, which also delayed me getting my car, maybe communicating that to the customer will help. Don’t get me wrong, I love going to you guy’s for my vehicles service, have been for maybe 10 years, but I believe communication is key to prompt service and understanding. I will still continue to take my vehicles to you, now I know how to schedule and understand the system. Thank you.
Gracias hacer un buen trabajo!
We are very happy with Nelson’s support. However, we feel Toyota sold us vehicle with a tire havimg a manufacturing defect. We assume this was unknown at the time, but now that we have learned the tire is defective, we hope Toyota will make it right by us one way or the other. We have been a long and loyal customer. We would like to remain as such. Once again, Nelson has done an incredible job, Jim and Marilyn.
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