Everyone who served me today was very professional and welcoming. The cost of the service plan has gotten so incredibly expensive it's priced me out. Unfortunately!
Juan was a good communicator about my car repairs and their timing. He also was very caring, and he went and got my car for me in the rain and delivered it back inside when my service was complete. I was very glad to encounter Juan today at Toyota. Thanks for always providing such wonderful personal service.
Gratefully,
Karen L
This box isn’t big enough for my list of concerns about the quality of your service.
I was disappointed that an oil change, some inspections and a brake fluid change took nearly four hours. I think you do good and reasonable work but the time it took encourages me to look for other repair shops
Larry Morris (husband of Cheryl K
Great service. The men that helped me were very courteous and helpful.
No a big deal, but I am still getting a service due message a day after service was done.
Working with Mikki currently.
Stacey and the other team members (Shelby and Levi) were fantastic. Shelby was helpful at vehicle check in to note my requests for the visit and describe the scope and cost. Levi did a fantastic job of servicing the care and completing the vehicle service report. Stacey is always a great check out of the shop contact who reviews what was done, explains the billing and sends me on my way….until next time. The revamped service routine is working very well.
Thanks for fitting me in from out of town
I really appreciated how my service request was handled and how friendly and efficient the people I worked with were. The waiting area is very comfortable and the warm chocolate chip cookie was yummy.
Nelson did the best he could his hands are some what tied. The rest of them were about as slow as a 50 year itch on a monkey. After yesterday and today with the oil change, I have been very displeased with your service. Even when they change the tire out for me and put the wiggly wiggly spare on there, I asked them to replace the other one in the spare tire hold which is what I thought they would do,in instead they threw it up in the back of the car on top of all of my belongings in there, granted they moved some bags around to protect them from the dirt but I still don’t think that was the right thing to do you want some more give me a call Rod ****-****-xxxx I told him I would be waiting instead to call and wake up my wife who was sick. I also informed him today that my son was broke down on the side of the road so I was in a hurry to kind of get to him, but I couldn’t get out on the highway with that wiggly tire so anyway sitting there for two hours to change the tire I thought took a little long, I thought the car was parked close by. I actually walk with a cane. I have a hard time sometimes and the car was on the far back lot and I had to walk my way out there to get it. So much for being in a hurry, huh?
I’ve brought my truck there for oil changes for over 5 years. Today the oil plug which Toyota put back in was too tight to remove. My estimate cost for the oil change was $79+. Then to remove and replace the oil pan was
Going to cost $805. REALLY TOYOTA ?!?!?!? I’m reaching out to management about this issue.
Juan does a great job taking care of our cars.
It took 2 hours to service my car. I think you guys can do better.
Neither my oil change reminder nor my recall reminder warning were reset on my car. When I called to ask if there was an easy way to do it, the lady I spoke to told me to google it or check my manual. I told her I was very disappointed with with her answer
I feel as if your servicemen thought I was someone who is ignorant and wouldn't know the if they tried to solve my cars issue or not. The information I was given can be found by any dink on YouTube. The diagnosis I was given was not even tested to make sure it was correct. My car has a PO354 code which is cylinder #4 staying open. I was told the coil pack is bad. If the technician was doing his job, he could have swapped coil packs and seen the problem stayed with the #4 cylinder. That proves the coil pack is not the problem. Thank you for the lazy work and costing me $112 of my own hard earned money for information I already know! I will not intrust any care of my vehicles to your service again, and everyone I know will hear of your subpar service.
Juan always provides excellent, friendly, knowledgable, and efficient service. I'm always happy to see him when either of my vehicles receives service.
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