Stacey, Kevin, and Levi did a fantastic job welcoming me, registering the 4Runner for service, and sending the vehicle inspection report with recommendations of what to keep track off. It is always great to check out of Toyota of TriCities with Stacy’s help.
Thank you very much David for your knowledge and kindness
Very prompt response and service thank you
Kindness & respect…top notch.
Good copies, too!
Overall the visit was fine. I didn’t realize the cost would be so much more than what I was originally expecting. But I should have asked when I said ok to the additional work. However, I’m glad I was told and the work done.
The check in system was confusing. Do we just stand around in the area until someone decides to help us? I didn’t enjoy that process.
Very friendly and attentive, very good service, thank you for your kindness
He was so nice and helpful thank you so much
Your service department has deteriorated. I called on Saturday for an appointment and was told you didn’t make appointments. Today I was told I was misinformed. I only wanted an oil change and it took nearly three hours. I think I need to go to jiffy lube in the future. Your employee was was polite but the facility was overwhelmed.
I was completely ignored by the woman behind the cookie counter. Not once but TWICE. She was much more interested in completing her paperwork. Not that I really needed a cookie at 8:00 in the morning but it was so out of character for what I’ve come to expect with your otherwise outstanding customer service. The rest of the appointment was flawless, as usual.
Shelby was amazing. Very personable and confident. Mel Sherman was wonderful and was able to answer the lease questions I had. One bit of advice I would give to the technician providing the work on my car; please only adjust car seats forward or backwards. Adjusting the angle of my seat and the angle of seat back makes it very difficult to return it back to the original setting. At least for those of us who don’t have seat memory in our car.
I waited over 2.5 hours when I was told about 1 hour wait for an oil change and an update which did not seems to have been done anyway
My name is Norman. Most people call me Norm. He copied the name from my drivers license. I tried to correct it three times. If you can't get a name right can I trust my car with you?
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