I‘ve had great experience with each member of the staff each time I’ve been at this dealership. My brother recommended them to me and I have not been sorry in any way so far.
Staff still doing a fantastic job. Keep up the good work.
Everything has been going good since we brought it in. Thank you for your attention to detail and taking care of the car.
As usual excellent customer service from Toyota of Tri Cities.
The filter to the hybred was not checked. There was even a question on the part of the Toyota staff if there is a filter and or where it was if it existed. One filter was finally located and checked. It had not been cleaned. I’m checking with Lexus of Spokane tomorrow to find out more on the battery filter. It’s an item that was documented as being cleaned and checked. Now, we wonder.
If Toyota isn’t fully trained to service Lexus vehicles, they should refer owners , to someone who is trained.
Bryant was very welcoming and efficient when I drove in. I always appreciate a competent employee who has a sense of humor. Thanks Bryant!
Nice, friendly people. They let me know when things needed to be done.
Very polite, knowledgeable and professional thank you
Nelson was very friendly and helpful.
Juan was very helpful and explained things to me.
Not a big deal, but there was no a new service sticker in my window.
Very good experience - but the high price of la or and parts is killing me.
Took over two hours and once done check out was sloooow. Frustrating at that point
After replacing all 4 tires my, wheels were not even wiped down. They were filthy. Also had to ask for printed copy of warranty for tires.
David Henrikson is the best person I have dealt with at Toyota. He was clear, patient, efficient, and honest. His ability to connect with a customer is what put him over the top. Thank you!
It was very efficient and didn’t take too long thanks
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