Good service just thought the cost was higher than expected
I appreciated the continued updates provided by Scott
Brianna was great but service took 2 hrs. That is in the category of slow.
Completed on time as promised. Thanks.
Friendly, got me checked in fast and checked out fast.
Love the new waiting area. Warm and very calming. I appreciate explanation about the services provided and recommendations by Gerald and other team members.
I paid for a battery cleaning service which by all accounts does not appear to be completed, or at least not entirely completely. Perhaps it was, but the top of the battery still has corrosion on it and it is still dirty, so I'm not sure this service was completed at all by the technicians. Also, Toyota of Tri-Cities uses to provide a chart that showed the status of each component of the vehicle that was inspected, but that is no longer provided. This sheet showed which components were in the green, the yellow, or red in terms of needing replacement. This is helpful for the customer to have as a good visual indicator on the status of his or her vehicle.
Very satisfied with the total and complete help
Been good to Me for Years,
Thank you ??
Raul went above and beyond to make sure the car's service was the best it could be. He even took the time to change the license plate holder to a new one! Thank you Raul!
Asked for a price for the damaged front bumper panel on passenger side. No mention in exit summary
The work was as planned. I’m satisfied that the shop had all the necessary to complete the work on my vehicle.
My car was wasn't up to your usual standards. While I understand missing spots on the outside due to the weather, I was disappointed in the interior cleaning. My dash was dusty. That isn't normal. Usually all of the interior is wiped down. There was dust on the dashboard, console and steering column.
My only feedback is that it took way longer then expected. I know there was the warranty thing they needed to fix but then adding an additional almost hour for the tire nail fix. On a customer stand point just felt missing out on time management.
Individual that checked us in was prompt and knowledgeable. Stacey was very informative. Happy with service.
Evans is excellent to work with. He is working hard to resove our brake controller location.
Super fast and convenient! I already trust the quality work.
My dashboard settings were changed and I had to refer to the owner’s manual to reset. Aggravating. I can accept the driver’s seat not being returned to my setting. That is an easy adjustment.
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