Ben is amazing! I trust what he tells me about my car and that means so much to me. Fantastic customer service.
Always the best service from Ben. We are treated like family
First and foremost, I really appreciate the kindness and professionalism from Ben and the staff.. I really wanted this location to be my main "go to" for repairs and services. I wanted to have full faith and trust in Ben across the board. However, my faith and trust in him was lost after he overpriced for the parts/labor. He overpriced it to the point that my Extended Warranty could not cover the cost in full eventhough the parts/repair is something that is covered in my Warranty policy. I was told by the Enterprise head manager that my Extended warranty through them did not cover the parts and labor in full was because Ben overpriced the parts and labor too high and that the price exceeds THE MANUFACTURER RETAIL PRICE for the part and for the time it actually takes to complete the work (The work took about 45mins to an hr MAX). Finding that out was disappointing and it made me question and worry if I would face that problem every single time I decide to bring my vehicle for a repair. Unfortuately, now I have deal with the inconvenience of finding another dealership who I can trust will be fair on pricing while providing quality services.
Ben is always provides great customer service. Always keeps me informed of the status of my vehicles in service. Very professional!
Seamless experience. An excellent job by all involved.
Ben always does a great job.
Ben received my at drive took my truck to the rear to have the mechanic inspect it. . He later returns to inform me that the transmission had damage and needed to be repaired or replace. He would keep me informed.
My satisfaction is always with Ben.He is courteous and professional.
Although he was busy with another customer the young lady that approached me had a attitude.
Did not get her name.
Quite a difference from the young lady that checked me out. She was happy and delightful as well as professional.
Thanks Ben for an excellent job.
Ben has consistently over the phone, and in person, been more than exceedingly organized and knowledgeable team member of your organization. I must say his people skills are phenomenal, vehicle is always taken care of as promised, all questions answered all needs met.. truly, Ben has gone out of the way to make me feel comfortable and my visit a fantastic one. Thank you Williamsburg Nissan for another fantastic visit and thank you Ben
Awesome job guys. Im happy about my service today. Merry christmas ???? ???? ? to my favorite staff. Thank you service department.
Malika A
My tires don't have enough air. 3 tires have 29 and one has 28. This car has never had a light on my dash until the service person rotate my tires. I'm very disappointed concerning I had to ride all the way back to Chesterfield County with this problem.
Always a pleasure visiting this dealership. All the employees are so polite. They always make me feel special.
My car was good before l recieved my oil change. Tdy l drove it and put the heat on and my car was driving ruff and there was a smell coming from my hood. Little smoke. Also the yellow light that look like engine light came on in the car and is still visible. I am upset because l did not have that ever after an oil change. My car sounded like a go cart as l was driving. I always get A+ Service from you guys. What happened? Who worked on my car.? I need name. Oil change should not have my engine light coming on and my car smoking. I need to know what type of oil was used and what was done?Something was wrongly done? Im not happy with service this time. The staff is awesome l adore them. The mechanic that worked on my car l feel messed up my car. I would like nissan to get back to me. Thank you
Thank you
Mrs Ailes
The young man that helped us was very nice and professional. We brought our car in for an oil change and tire rotation, and it took no time at all and we were back on the road. It was a great experience.
Always speedy and great service from Ben and the Service Manager!
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