I just had a factory recall done on my Durango and Kyle was very personable and notified me when the recall was taking more time than previously noted. Thank you, Kyle.
1- it took you over 16 months to fix this original factory life threatening defect
2- you did not even wash my Jeep of fill the gas tank …
3- I found out after the warranty expired that my second key fob never worked … and you want to charge me for a new one!!
If Jon Kenney, who has been my service guy for my Alfa Romeo, had not stepped in, I would probably still be waiting for a jeep service employee to return my voice mail or next !! Which they never did for over 6 months!!!
Worse customer service ever experienced
Kyle is great and I always enjoy working with him. The issue I had is the bumper wasn’t connected properly apparently at the factory and I came to learn that was a problem persisting on many other Grand Cherokees so it’s disappointing it simply wasn’t fixed before I took delivery. Aside from that I’m very happy.
Richard has a way about him that makes you feel comfortable. He is very patient and explains everything clearly.
Gary was, once again, very professional and knowledgeable! He is a credit to your organization.
Kyle is an asset to your company.
Anthony did a great job! Communicative and professional!
My Jeep was dripping oil on my garage floor. Richard had a mechanic do a review only to find a leaking oil pan assembly. It was replaced but then Richard asked for a couple more days to just make sure it was fixed. As it turned out it was and now I have it back. My thanks to Richard and the mechanic for making sure my Jeep is working as expected. Job well done.
John was knowledgeable and transparent with what needed to be done to our Jeep. I consider myself fairly mechanical and I am amazed at the complexity of the job and the efficiency of the tech. I would certainly recommend the dealership.
Thanks,
GW
Very good customer service. They were able to accommodate me and take care of my issue.
John the service rep and Kevin the Mechanic did an outstanding job taking care of us. Thank you
Anthony is the man ! Thank you
Kyle is probably the best service employee you have. Always treats me well and does the right thing. Job well done indeed!
Anthony provided excellent service. Very professional and helpful.
Gary did a fantastic job for me!!!
Sincerely,
Roger C
Very professional service from Richard
Thanks for fitting me in for a new key fob and repair of the chipped window.
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