Gary was quite rude to me. Another customer came in at the same time my vehicle completed service. When I approached him to ask for the keys & paperwork. He brushed me off & said very rudely you’ll have to wait until I’m done with the other customer. He seemed like a celebrity, or something & they were busy BSing for over 15 minutes while my husband, I, & our service dog waited. Finally I asked my husband to go in & talk to Gary. He seemed to have an issue with me being a strong forward woman. I will not return your your dealership after the way I was treated. I’ll take my business to Chapman!
Gary is a true professional. Excellent to work with and truly rare in today’s world. Hang on to this man.
Excellent service. Jon is very knowledgeable and communicative. Service was quick and easy.
Alway treated in a timely manner.
Disappointed. Let me begin by sharing that I never expect perfection but I greatly appreciate a business being proactive in their assistance. There have been numerous issues with what I would call a manufacturing problem in addition to some problems I would attribute to your service.
On this last service, I picked the car up and the interior wreaks of gas and there are grease smudges on the doors, center console, and visors.
I have had an ongoing “rattle” in the dash and have asked about leaving it with the dealership to resolve for more than a year. It was left with you for a week in the past and it is still present.
I have asked on every visit for a loaner car. There is never one available and always a long list in “front” of me. I would appreciate a proactive approach especially on an ongoing problem to get me into a loaner car to get this issue resolved. This is a $100k plus vehicle that sounds like a tin can going down the road.
Every time I bring it for service I get the “you’ll have to leave it with me for an extended period of time.” (Which I did) on this last visit the phrase “warranty is up” was mentioned. Richard is a nice guy and wants to help, but it feels like his hands are tied.
I can deal with a smudge, visors that fall from the ceiling, I can even deal with watching your parking attendant back my vehicle into another car. Yes, it happened and I didn’t say anything because it didn’t cause any damage( or at least I thought until closer inspection.) still I said nothing.
Im just disappointed in the overall Grand Wagoneer and Airpark service experience. I’m writing this so your team gets some real and honest feedback. Don’t expect anything from you but as a business owner it is important to get real feedback.
Kyle is so awesome to work with!
Gary does a great job. He deserves a bonus.
Amazing service advisor, never disappointed when doing business with Jon in service at AirPark.
Great service by Gary as always, however the 3% surcharge for credit card use is an embarrassment for the dealer and myself. This is your cost of doing business, not a convenience or amenity for your customers. Feels small time.
Great as always. Thank you.
To be honest, Kyle provides exceptional customer service and is extremely knowledgeable.
I request him whenever my vehicle needs service.
In my opinion he is a person of value who should be compensated for his professionalism.
I plan on purchasing a new vehicle in the near future and would highly consider Airpark Dodge knowing that Kyle is there.
I am satisfied with working with Richard Small. He was not pushy in suggesting I have more work done on my car. He was very good about getting me a ride home and back to the dealership. The software on the panel was totally OFF. No one checked on that…you need improvement before releasing a car that has been worked on.
my service manager Richard is a great example of professionalism.
The lack of communication was very frustrating. And when I tried to call to check on my vehicle the service department never picked up. After leaving multiple messages on VM I called main number and asked to speak to someone in management. I finally was able to convince them to connect me to Gary (my service technician).
Also the start/stop is still not working which is one of the items that dash showed a code for.
So I guess you can say I am not satisfied with my experience at this dealership
So nice and detailed with great fast service
Richard provided awesome customer service and communications throughout the process!
Anthony always does a great job.
Thx again
Richard is great! Haven't seen him in over a year, yet treats me like we're friends.
I have both a 2007 Jeep Wrangler, Sahara, and a 2021 Jeep high altitude. I have been working with Ken for years couldn’t ask for a better representative. Knowledgeable and helpful.
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