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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2944 reviews 64%
4 star 1056 reviews 23%
3 star 171 reviews 4%
2 star 205 reviews 4%
1 star 252 reviews 5%
Review Us
Alicia M.
5 out of 5
4/12/2022
Fast friendly service. Thanks!
Marty E.
4 out of 5
4/12/2022
There was a lack of communication but when I asked what was taking so long my vehicle was brought to me in just a few minutes so everything is good and I will definitely be back for more service in the future
Pamela F.
4 out of 5
4/9/2022
Being from out of state was very satisfied with getting in and out fairly quickly. Very nice dealership. Thank you.
Leanna C.
5 out of 5
4/9/2022
Always helpful and curious and friendly
Patrick C.
5 out of 5
4/9/2022
Great service !
John H.
4 out of 5
4/9/2022
I needed to be at the Red Cross today to donate plasma and platelets by 1 P.M. I asked service if they could have my car ready by 12:45 to make the appointment. I feel sevice went above and beyond to complete the service so I could make my donation. Super service. Thanks to everyone. Including the service tech.
Aaron L.
5 out of 5
4/9/2022
They did an outstanding job
Jen A.
2 out of 5
4/8/2022
Never received updates on vehicle. Left messages that were unreturned. No timeframe for how long vehicle would be in was given- 2 hours or 3 days? (Vehicle was in for 2 days).
Debbie F.
5 out of 5
4/8/2022
Thanks
Kimberley M.
5 out of 5
4/8/2022
Friendly, efficient service! Thank you!!
David W.
4 out of 5
4/8/2022
Really happy that Rusty bought the place, I’ve dealt with The family before and have always been satisfied. I buy a new truck every year and I’m looking forward to buying another one this year. I would even like to remove the Riley sticker and put a Drewing Sticker on it, if I can get one.
James D.
1 out of 5
4/7/2022
4 is plug wires were pulled in half. Should have been told plug wires must be addressed before driving, but I was not. Almost did not make it home me. I bought wites and replaced them yesterday evening .
Judith R.
5 out of 5
4/7/2022
Good work
Raymond W.
2 out of 5
4/7/2022
The work took entirely too long in my opinion. An oil change and tire rotation should not take 2 hours. While I don't know what 3 other customers who came after me had done, they all got their vehicles back before me. After an hour and 45 minutes I asked if there was a problem discovered while doing the service and was told "Well I don't know but they still have it back there working on it". Seemed like a new dealer with a new attitude. I bought my first new car from Riley in 1970. I have always had great luck with them. I hope this is a rare incident.
David A.
1 out of 5
4/7/2022
The car had oil on the door panel and leather where the tech had put his hand and arm when pulling it out of the bay. It was pretty obvious and I wasn’t going to say since I was able to wipe it off when I got the car back to work but since you sent this survey I figured I’d pass it on.
Alma P.
5 out of 5
4/6/2022
As always, great service!
Frank M.
5 out of 5
4/6/2022
Very professional
David C.
3 out of 5
4/6/2022
The wait time was way to long for the work being. Trenton was great it was the service department
Matthew H.
5 out of 5
4/6/2022
Thank you
Raymond K.
5 out of 5
4/5/2022
Great experience. Took care of my vehicle well. Professional place

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