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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2944 reviews 64%
4 star 1056 reviews 23%
3 star 171 reviews 4%
2 star 205 reviews 4%
1 star 252 reviews 5%
Review Us
Becky G.
5 out of 5
12/19/2021
Josh was great! Explained everything and was so friendly! A10 out of 10!
Scott W.
5 out of 5
12/19/2021
Great service!
Richard N.
5 out of 5
12/19/2021
Prompt
Art F.
4 out of 5
12/19/2021
Service advisor, Micheal did a gstayed on the issue until it was resolved, it took 2 trys, 2 techs, and receptionist is slow to answer the phone. Mike was a real help in all this
Gary R.
5 out of 5
12/18/2021
Great service
Jennifer T.
5 out of 5
12/18/2021
I was very pleased with this Riley service experience. Everyone was very helpful and friendly. Trenton went out of his way to keep me informed with the progress of my vehicle repairs.
Victoria J.
1 out of 5
12/18/2021
Pulled away from the parking lot with my engine light remaining on.
Arlene S.
1 out of 5
12/18/2021
Seems like the wheels should have been cleaned and balanced when rotatedThanks
Terrell C.
1 out of 5
12/16/2021
It took them 3 days longer to fix my vehicle and once I finally received my vehicle back,it was making a strange noise that it previously wasn't.
James C.
2 out of 5
12/16/2021
My wife came to pick up truck and no one offered to help her when she came to counter even though there were 5 people there.
Beth A.
5 out of 5
12/16/2021
Thank you for you very quick and friendly service!!
Christina B.
5 out of 5
12/16/2021
Trenton did an excellent job of taking care of my car's needs. He was very attentive and true to the time estimation I needed. Thank you for a most pleasant Saturday morning experience.
Greg E.
4 out of 5
12/16/2021
Work done on time and complete.
Matt B.
4 out of 5
12/16/2021
Great customer service but the wait time for oil change and tire rotation was longer than it should have been.
Derrick L.
4 out of 5
12/16/2021
He was just great!
Melinda Y.
5 out of 5
12/16/2021
Everything was great
Brad L.
5 out of 5
12/16/2021
Brad Rademan in Parts was extremely helpful in getting my parts and service lined out. The drop off, service and pick up was timely and efficient.
Teresa J.
2 out of 5
12/16/2021
I was not kept updated on the progress of my car when they knew I needed to pick it up today in fact I had to call them three times than they overcharged me and I had left instructions on what I wanted done and what I wanted prices on to decide if I wanted it done and I’m not sure anybody even read it. They did the recall on my rear axle but the light still came on on the way home so no I was not impressed with the service department at this visit at all my husband
Rosella R.
5 out of 5
12/16/2021
Great service!
Kevin M.
5 out of 5
12/15/2021
Your great service team has been very knowledgeable and very fast,courteous helping me get all much needed repairs and restoring my XLR roadster to top performance and condition. Thank you for referring me to Yanceys Auto Parts in Columbia for discontinued module I need for my convertible to work. I wouldn’t let any other car repair shop do any major repairs to it or my 4RUNNER. You have the best service team in the business.

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