Linda romero was awesome. She took care of us ! Please give her a raise! Thank you Linda
Completely satisfied with Calen. Thank you
Robert is great. He always takes very good care of my car and me.
Nice prop service I trust my truck to North County Ford.
Robert was very polite & efficient
She did a very good job helping me thank you Kinda Romero
James is always on top of things and super polite and helpful!
Although our interaction with Calen was outstanding in every way, our making an 8am appointment was meaningless since we didn't get our truck and SUV back until 430. We sat there for hours waiting for what should have been simple new tires and alignment on the truck and oul change and recall of the roof rack for the SUV. That...is unexcepable. I once would not take my Fords anywhere else but North County Ford over the four decades but now i will find another dealer to go too. Very sad. The only high point was Calen. He was outstanding.
Robert Helms took care of all my request and answered all my questions. he updated my with service text messages that i think are a great way to communicate. Thank you to the entire Ford Service Team!
I took the car in because the back up camera was not working. At 3:30 you called to tell me the back up camera was not working. Duh. I declined the service because parts had to be ordered and the repair would be $1000+. You had my car the entire day and I got to pay you $190 for…….???? Lesson learned.
This was my first service and I was satisfied with it.
Without my vehicle, my only vehicle, for 7 hours without any indication that that would be the case. Stressful and, needless to say, extremely inconvenient
Robert was dialed in and made the process fast and easy.
There were some challenges at check out as the computer software had been changed over the previous weekend and staff was unfamiliar with the new process. Confusion printing and collecting documents was also an issue. But the overall service experience minus checkout was a good one.
Honestly, the repair took several trips, it should have been fixed properly the first time. After the first attempt failed, another part had to be reordered which led to a number of delays and interruptions.
Service writer, friendly, told me waht was going to happen and kept me upto date on the progress.
Satisfied with the service I received
Social