First service at Northridge Toyota!
Since I bought my car at Hamer Toyota,
I always had my car serviced there and
was extremely disatisfied.
Today, my service appointment was the
BEST! My Service Advisor, Gabe Gonzalez,
was professional, knowledgeable, eager to
please along with a beautiful smile and a
great personality! I’ll be back!!!!
Peter in service gave me completely wrong information about the servicing of my Honda, which I purchased at your dealership. He said he or someone in your agency would have to drive my car to Woodland Hills Honda to assess the problem. That was wrong. He said it might take a few days to analyze or fix the problem. I asked if I agree to that could I get a loan car. He said they didn't have any. I previously got loaner cars at no charge. He told him that I didn't think I would have a ?8He said that the sales people will say anythi to get a customer to buy a car. He was puttin g down his own employer. I then spoke with finance about what was said.I am very disappointed with your service service department.
Very professional and sweet. Took good care of my concerns!
he is a friendly and courteous man
He tries to be helpful and makes suggestion
Very professional kind person
You have an excellent staff, I must admit, and my car's service was done promptly. However, my issue is that the engine oil was changed, but according to Alex, your technician, the oil filter was not replaced. Why? Because it wasn't necessary. What's worse is that the invoice you provided states that the oil filter was replaced. Who should I believe?
Would like to say thank you Heidi for assisting me with my needs and concerns great job on getting my truck fixed and supper fast service thank you much
Noel was able to accommodate a last minute service request and was helpful in meeting my needs. He clearly explained what was required for today’s visit as well as going over recommendations for future service options. I look forward to working with Noel again.
Mr Ripley was very professional in his role in helping to make the visit smooth and easy. I would hope that all your associates perform with the same level of professionalism.
They're professionalism and knowledge of the company's products are truly impressive most impressive was their ability to say that they didn't know but that they would get the answers and they did greatly appreciate Northridge Toyota I'm on the purchase of my second vehicle from that location. Great job great team
Just some disappointed at the time of leaving the service time, car wash wasn’t part of the service as previously provided for this and other car dealer services.
I have requested for Hiedi,because she is very understanding and helpful..
5 ????
Jeffrey is always so kind and thorough and i really enjoy when he gets to be my service person!
Alex was incredible! Very knowledgeable and an absolute pleasure to deal with He is someone who you really need to hold on to
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