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Real Reviews From Verified Customers

Service Center Review Summary

5 star 148 reviews 59%
4 star 66 reviews 26%
3 star 8 reviews 3%
2 star 12 reviews 5%
1 star 17 reviews 7%
Review Us
Jack A.
5 out of 5
6/24/2023
Great service as always!!!
Michael S.
4 out of 5
6/23/2023
Arthur treated as a valued customer and kept trouble shooting my truck (Ram 1500) until stubborn mechanical impediments were resolved.
Macon Program.
5 out of 5
6/14/2023
Bj and Lisa were great and very helpful
Cindy A.
5 out of 5
6/9/2023
Thank you to BJ above and beyond great job amd to the guy who did my breaks. More concerned about my safety...top notch! Thank you, thank you, thank you. This was at a time I had no time to spare. Great job. I will be back!
Troy B.
5 out of 5
6/8/2023
Great service
Steven M.
1 out of 5
6/3/2023
My Lift gate does not stay latched on my Ford Transit Connect
Barry R.
5 out of 5
5/30/2023
Arthur is #1 in my book. He was so helpful, polite, and informative. I have never be treated with so much professionalism and care before.The Retired Educator gives Arthur five Gold ?????. Barry R
Gerard W.
4 out of 5
5/30/2023
Very pleased w/ the follow up.Not many dealerships would refund you money ???? on service work. Will do business w/ Duval 4 sure. Recommending them to family & friends.
Lisa B.
1 out of 5
5/25/2023
I was sad that the problem didn’t get fixed the first time I brought it in and then the second time it took them more than two weeks to get the part in. Very frustrating. I appreciate the use of the loaner car.
Dwight D.
5 out of 5
5/23/2023
Great, prompt service. Very friendly service from the receptionist to the service techs. Thanks so much.
Delberta C.
4 out of 5
5/17/2023
I did not speak with Arthur whatsoever, but the other guy with close-cropped facial hair and the lady with blonde hair. I just want to give credit where it's due, and Arthur is not it. Everything went smoothly today!
Bruce H.
3 out of 5
5/5/2023
$3?? for a battery?? That's highway robbery!!
Russell M.
4 out of 5
4/21/2023
The Duvall service department always does a very professional job. If a problem occurs they will make it right. Regards, Russell M
James W.
4 out of 5
4/21/2023
Adam has been great throughout this process.
John H.
5 out of 5
4/18/2023
Jonathan was terrific. I trust him implicitly.
Lane B.
1 out of 5
4/14/2023
Got home from Clayton on Tuesday night. Would not crank this morning. Ran battery down trying to crank it. Out of town for the weekend. Will deal with it Monday
Jorge G.
1 out of 5
3/29/2023
To little comunication I called Monday to have updates I was told Friday or Monday next week and they called me yesterday that it was ready
Susan R.
4 out of 5
3/24/2023
Love the dealership!
Rickey W.
4 out of 5
3/22/2023
As Always, Thank You!
Teresa A.
5 out of 5
2/23/2023
Marcia(spelling?) helped me tremendously!!!!

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