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Real Reviews From Verified Customers

Service Center Review Summary

5 star 148 reviews 59%
4 star 66 reviews 26%
3 star 8 reviews 3%
2 star 12 reviews 5%
1 star 17 reviews 7%
Review Us
Douglas L.
1 out of 5
1/12/2024
The service writer did an excellent job. Where I have a problem with is the cost of the repair. I take more exception to the cost of material. I was able to after the service compare pricing of the material for the fuel filter and fuel separator and what I found was that your price that you charged was clearly triple the price of what I could find it for. I wish that you would shop the market and compare material cost and charge accordingly that is a fair and reasonable price.
Freda M.
5 out of 5
1/3/2024
Thank you for such quick and unexpected assistance today. The team, including the tow truck driver gave excellent and quick service. Thank you!
Roy H.
5 out of 5
1/3/2024
Mr Carpenter did the requested work on my Lincoln with professionalism and expediently. We allow Duvall Ford to service both of our vehicles because of our trust in their reliable services.
Stacy F.
4 out of 5
12/29/2023
Kevin Smith was extremely professional and attentive to our SUV. Thank both of them please. We got stranded on side of the road and they were there for us in a timely manner.
Nancy T.
1 out of 5
12/28/2023
The console unit they installed is not completely functioning. Also I forgot to tell them the blinker just pops on and off at will saying the front right blinker is out, however it is not. I thought that issue would be fixed when you fixed the water pump but it was not nothing else has flashed back on yet. I have an appointment to come back. However I have not put it in my calendar and I have forgotten the date. It's sometime in January
William S.
5 out of 5
12/23/2023
Arthur did an outstanding job of getting me in and out in a timely manner. Excellent job.
Nathan R.
4 out of 5
12/22/2023
Thank you for talking care of my Ford Transit van.
Erwin F.
5 out of 5
12/21/2023
Great place to deal with.all went well. Thanks for the god service Dr ford
Francis N.
5 out of 5
12/21/2023
My first time service was an excellent job well done. Thanks
Kenneth P.
5 out of 5
12/21/2023
Rasene and I are continually extremely satisfied with the Sales & Service at Duvall Automotive, we also encourage any seeking a vehicle to inquire with your Sales Team. Always Ken & Rasene Pickle
James B.
4 out of 5
12/20/2023
Kevin arranged for my service with a very qualified Technician. I was Very Satisfied with your value added service, Jim Byrne
Faron W.
5 out of 5
12/19/2023
Well pleased
Larry (Mike).
5 out of 5
12/18/2023
Love my Maverick. You guys are Great ????.
Mark C.
5 out of 5
12/15/2023
Adam and his team are very knowledgeable and get fixed right the first time!
James C.
4 out of 5
12/12/2023
A very clean. Service department Friendly Service personnel& enjoyed the dogs .
Carolyn S.
5 out of 5
12/1/2023
Very nice people! Friendly and courteous!
Cassandra C.
5 out of 5
11/22/2023
The staff at Duvall are always nice, efficient and attentive.
Gary K.
3 out of 5
11/21/2023
The work was done on time. The statement of services was not particularly easy to understand. Use of codes rather than a description of the work done. Could be more understandable.
Samuel P.
5 out of 5
11/18/2023
Service center a 10 on the scale. Always accommodating in helping out on appointment needs
Beth W.
4 out of 5
11/16/2023
Very nice people. They went out of there way to find an accessory for me that isn't being sold yet.

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