Volvo Cars Orland Park Auto Repair Service

Mark listed to All the Majors issues that I spoke on and the rear bulbs ???? weren't replaced so I had to stop and get them replaced then I was okay ???? the others matters will be addressed Thank you Mark Molloy ???? for the Exceptional Service, Carolyn L Mullins JENKINS

This was like pulling teeth. First the package I ordered online for $400 was not what I was offered in the store. I was given a $1000 quote which I thought was absolutely insane and unacceptable. I had to literally argue to get what I wanted. Then comes the shuttle service which was late to drop me home after I had clearly requested it. I almost missed a meeting with a client on a project worth north of $600,000. When it was time to get picked up. The service guy called me and told me my car was ready and the shuttle was on its way to my house which is about 15mins from the Volvo store. The car never showed up. I waited for an hour and was late to pick up my kids from summer camp. The car never showed up the driver called me 3hrs later to tell me he was on the way. I had to catch a Lyft to come pick up my car. To make it even worse. The car light which I brought it in to get repaired came back on moments after leaving the service shop. This is not the service I have grown to expect from Volvo. I pay for luxury not only in the driving experience but also the service and this was by far the worst experience ever and my wife drives a Hyundai. Absolutely unprofessional.

Thanks for the great customer care

We made an appointment for Thursday morning and left my car there on Wednesday night. It was a standard maintenance service and rim repair. Even though we had an appointment, we told them they could keep the car until Monday morning. As of Tuesday, we still hadn't heard anything so I called that day. They told me that it wouldn't be ready until the next day. I find it hard to believe that it took that long for the work that had to be done but they could have at least called me with a status update. It was an inconvenience because I had to find rides to work on Monday and Tuesday. Certainly not the service I expect from Volvo.

Mark is wonderful!!!

Thoroughly took care of my issue and I was happy with the cost.

TEST TEST TEST

Thank you.

The guys at this service department have amazing customer service.

Mark was very attentive and super friendly!

Thanks for explaining everything and responding to my questions. I appreciate the timely appointment as well

The service dept was comunitve and helpful. I felt very mudh like i was a proriety in my neeed. Thank yuo

Excellent customer service from Mark

Mark was awesome

Satisfied with service in and out ok!!

????????????????

Mr.Konior, was very helpful and considerate about getting service done on my car.

Always great service

Service advisor Mark was great - but the work I brought the car in for was very overpriced and the overall experience was not great. Again Mark was great and helpfull

Great customer service