Yes, Bernardo Dewes is an excellent representative of the Carlsbad Lexus dealership and I will definitely request him again for service. Thank you.
Sherri M
My car was returned without the completing the service requested. However, Stephanie dealt with it in a very pleasant and satisfying way. Also, after the service was completed someone put 34 miles on my car according to service odometer when I picked the car up. I don't expect my car to driven much after the service is complete. Nobody mentioned it. Disappointing.
Alex was very helpful. He made sure the work was completed on time so I could make to work . Thank you very much!
Always appreciate the attention and customer oriented service from the Lexus Carlsbad team!!
Every business is defined by a few different perspectives. Ambiance of the facility, the price and quality of the work done. Most importantly is the people that you deal with. Lexus Carlsbad has done an exceptional job at each level of contact, but for those of us that bring our car in, the most important person, is our service advisor. The best of the best definitely is Bernardo. He invests the time to explain the what, why and when is necessary to keep me from having any issues before they might begin.
Thomas was great! He kept me informed on my vehicle and explained what work was completed and suggested for future.
The only issue was my coupon I turned in at check in was not deducted. Glad I didn’t auto pay. I had to go in and re-request my coupon. But small thing. Lexus service dept. is why I drive a Lexus.
Thomas was efficient and helpful! He got everything done in a timely manner. He was kind and easy to work with!
Chris was very professional and neat. Service was timely.
Ryan is always friendly, knowledgeable
and a pleasure to work with.
Thank you, job well done!
Bernardo always provides me with amazing customer service. I feel like a valued customer and I completely trust my car with Lexus Carlsbad service department.
Everyone one there is so professional and personable.
Always a pleasure making appointments and callings .
work was very good and done timely. Staff was friendly.
Not ready to trade my car yet.
Bernardo is a great asset at Lexus!
He listens, solves problems & goes the extra mile. Even for Seniors like my husband and myself who own twenty year old Lexus 430!
Lexus of Carlsbad is “top drawer” in its professional
staff and service provided! Visiting the area from Lake Oswego, Oregon, I was “caught” with the 20,000 service possibly having to wait until I returned home—not advised by my Lexus of Portland Service Advisor—-but I was very kindly welcomed by Lisa & Chris Tressle to complete the important maintenance service while here. I would also like to highly commend Julian, Technical Advisor, for patiently & expertly assisting me in resolving my Lexus Drive Connect issue. Thanks kindly, and keep up the great job. Robert M
Great service…was in and out quicker than I thought…
The experience at Lexus Carlsbad is always a very pleasing experience and today was the same! EVERYONE was pleasant and concerned about me and if I needed anything while I waited for my Lexus. I was given a one hour wait time on what was to be performed , including a beautiful car wash, a complete interior as well, and the process took EXACTLY ONE HOUR!!!
Many refreshments and comfortable chairs, as usual, are there too! LEXUS CARLSBAD IS THE BEST!!!
William S
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