They gave estimate which included $250 “diagnostic “. We popped hood and saw it leaking in less than 10 seconds. Thennn charge 10 jugs coolant. Then I found local Thad did it for 30% less. Honestly makes me want to buy a new Chevy next time.
Fast and prompt service, kept me updated on the progress of service! Great job!
I have been buying my vehicles and getting them serviced at Star Ford in Big Spring for over 40 years… Kimbre is one of the most professional employees in any business I’ve ever seen… Always keeping me appraised of what’s going on with my vehicle when it’s in for service and all done in a timely manner Thank you Star Ford
Thank you for taking care of me
I am not satisfied with lack of urgency in addressing all of my concerns while the vehicle was in for service, I took time to call Ford and have a case started so that the correct actions could be taken and the case was overlooked. Now I’ll have to take more time off to bring the truck back at a date, it’s a hassle. Not related to this case but prior service on my 2020 f250 I asked for the recalls on it to be addressed while it was in for fuel system issue and those were not completed. I like the people at Star a lot, and I’m sure some issues stem from number of Tech’s but I expect complete service when I bring a vehicle in, not have to bring it back multiple times.
Kimbre is such a lovely hearted friendly person. Very professional, knowledgeable, understanding, helpful and respectful. Star Ford is very Bless to have such a very nice lady working for them. ?????? ?? She gets ????????????????????stars all the way.
Kimbre always has been good to deal with and taken care of our need on our vehicles, good working with her and plan to keep working with her, she is a good person to deal with, thanks
Kendra was amazing... She's a keeper
I am satisfied with the service manager and service advisor, but I am not satisfied with the work by the tech. My truck was brought in for an engine oil and filter change. After receiving my truck back I went to get fuel and noticed sever engine oil and transmission fluid leak. I took it back and the dealership where they cleaned the oil. Later in the day the transmission began severely leaking again. I called the service advisor and am taking it back in the morning to diagnose.
The lady who assisted me with getting my vehicle serviced is always so friendly and answers all my questions. She does a great job.
Everything was good as always. No problems , job well done.
Kimbre is an exceptional customer service partner for Star Ford. Appreciate her diligence to complete the tasks required. Always focused on the customer and addressing the job requirements.
Kendra did it again. She took care of me again. She’s the best. All of the service dept are great to deal with.
Excellent service as always!
A wonderful, gracious, and knowledgeable service rep. She is great to work with.
Great customer service. Thank you!!
Staff including the mechanics and Kimbre along with everyone else involved was amazing! Would never trust anyone else with my girl!!!
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