Kathleen was one of the most thorough, helpful, and detailed service reps I’ve ever had through my three Bouchard’s Hondas. She was the first one to ever explain the service codes to me. Great service!
Sebastian promptly greeted me and processed my vehicles intake quickly.
Dillon was courteous and pleasant
Dillon has renewed my faith in honest hard working service. He went above and beyond when he did not need to . Give him a raise.
Sebastian did a great job of listening to what I (the car) needed and keeping me informed of the progress of the work. He has a positive attitude and is easy to work with.
Sirs,
The Honda Fit that needed a new battery is a car that is used intermittently and the battery has not been holding a charge as well as it might. I was about to go shopping and the car wouldn't start, so I used a trickle charger for a few minutes while I called Bouchard Honda, it was about 3:00PM. The pleasant young woman on the phone was very positive and I drove to the Lancaster showroom, and was quickly and courteously helped. In about an hour the problem was diagnosed, I had a new battery and was on my way. I felt very well looked after, and the charge was very reasonable.
Sincerely,
Peter S
I am glad they are close to me and I will be there to pick out my new car soon thanks
Awesome customer service loved the whole experience
Dillon is excellent! Great customer service!
Your staff are always great. Very informative. Top notch.
Thanks again. Job well done as always. Thanks again.
Jimmy Eisnor was friendly and efficient in getting the car done in a very timely manner!
Katie did an awesome job keeping me informed about the progress of my vehicle
He definitely did an outstanding job in taking of the customer concerns and definitely excellent service with the vehicle. Jimmy is an excellent, awesome, professional, and knowledgeable caring person. He’s a tremendous asset to the organization.
$520.00 for a battery replacement is ridiculous. I do all my service there because I want all the records in one place. Even bought tires there knowing I was paying more. But this battery really has me thinking it is time to go to my local mechanic.
Professional and helpful staff!
The service was excellent. The girl that helped me was very nice and professional. The only issue I have is when they previously replaced the headlight assembly they did not adjust them they were hitting way to low hard to see at night no problem I brought it in they took care of it right away.!
I am always pleased with how easily I can get in for an oil change! Service is fast and thorough! The staff is always happy and friendly even early in the morning!
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