Although Ali was great to deal with and the valet service was outstanding, the defective part that was replaced is not the same colour as the old one. After consulting with Ali, we agreed to wait a few weeks to see if the colour will fade or match and to keep her up to date on this issue. May pictures were sent to identify the discrepancy. Hope we can get this resolve in a timely fashion.
Jean Pierre was fantastic to work with-very pleasant, thorough and knowledgeable! Since we don’t have another car he was able to provide a loaner-much appreciated!
Jake is wonderful. He’s polite, knowledgeable, friendly, and very professional. I actually look forward to seeing him when I have my car serviced.
I was disappointed to find my engine coolant gasket was left off after service back in November which made my engine coolant light come on. Jean Pierre did an awesome job getting me in to get the car evaluated after the negligence but then no one offered to bring me a loaner I had to go get it and was traffic trying to get there. The next day someone was supposed to meet me at my house with my car and that didn’t happen I had to drive back up there to get my car. It’s been an exhausting but I got my car back. Customer service could have been better for the negligence. My car was washed though I was thankful for that and they returned my folder i left in the loaner.
Thank you, Jake. Appreciate how clear you were during the entire process and at the final payment..
Thanks!
Michelle
Appt was quick and within the time estimate, and everything was explained to me. Great appt and service!
Antonio welcomed me a few minutes early, and was a pleasure to work with. He even had my car washed ! Great experience!
Everything was checked and fixed as quick as they could. I was informed of everything being done to my car
Second time I serviced my car there and he’s always kind
Antonio was very helpful throughout the entire process. Give the man a raise. ????
Jacob is always efficient and professional.
Pleasant and professional. Good communication.
Nice job.
My vehicle came back washed AND vacuumed, I received constant communication about the progress of the work being done and (the best part) I was able to secure a loaner vehicle while I waited on mine (something that had not been offered to me since purchasing my vehicle).
Ali was very helpful and knowledgeable. She was also very kind. I look forward to getting her help in the future.
Ali always listens to my needs and treats me with the utmost respect! She is thorough, helpful, and such a joy to work with! She deserves a raise!
Ali is awesome. She ask questions and makes sure you are a satisfied customer! I come back as a return customer because of the service dept customer service.
Ali has always been great to work with
Everyone was so friendly. I appreciated the updated via text. Jacob was friendly- highly recommended
Jean is an absolute chiller give that man a raise
Great experience, Antonio is VERY professional, the waiting area was well equipped and a nice place to work. Exactly what I expected from a luxury automotive brand. Well done!
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