I appreciate Manny and the team for doing an exceptional, seamless job!
Job well done. A big thank you!
Excellent service as always!
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My experience at the dealership is such a pleasurable time because Mike Abreu is so efficient and one of the best customer service agents you have. Keep him on board forever!!!
Hi ... Alan was fantastic. But the service wasn't so hot. First, I found your extended oil warranty confusing. It's not patently clear that the deal only applies after 60K miles. I made the appointment online, and in the note asked for a call back to confirm the oil warranty deal. No one called. I did the oil service anyway, but halfway (eight miles) home a low coolant alert bleeped on my screen. I had to turn around and bring the car back. Someone said they had to top the coolant. But isn't that part of the oil service and checks? That's what I was told. In the video, the service tech said the coolant looked good. ... So not what I expected to pay, and a further inconvenience as the coolant was overlooked. Elapsed time more than 3 hours. That's poor.
Mike is great. I’ve worked with him for years. He’s a straight shooter and is knowledgeable.
The issue I had with this service is the fact that I had a specific appointment time for a standard service. My car was not available for pickup for 6.5 hours. Now, I was provided a loaner vehicle, which I appreciate. However, not getting my car back until after 6pm on a Friday isn’t really acceptable when you have an appointment for scheduled service. 3-4 hours with a loaner, sure. Not 6.5 hours.
Carmella was absolutely fantastic! She went above and beyond and really made a difference in my experience. getting your car fixed can be so stressful and such a **** and she really helped make this whole experience so much better. Along with her I want to shout out Blair who serviced my car, he too went above and beyond and performed incredible service. I could not have been more pleased with the people who helped me with this process. <(Ps they should get a raise:)>
Matthew was fine but car was not ready until last minute and it didn't get washed. I could have gone to Chapman which is closer to my home
Great service and advisor
Excellent customer service as always!
I can’t thx Devin enough for stepping up and fixing the camera 3 years after the fact. Long story but thank you.
Empathetic and conveyed genuine concern for my satisfaction.
Taylor was professional and courteous. He was understanding of my concerns and listened. He was able to get my M4 in and out of service quickly. I would love to have him as my service advisor again.
Waited almost 3 hours but didn't mind. The guest lounge is comfortable, and left me with a peace of mind knowing they thoroughly inspected my x3.
Steve is always very helpful
Taylor was very helpful patient and easy to work with he made sure that all of my concerns were addressed
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