Colin is the man, I always appreciate his service. Tell the techs who worked on my car thank you as well. The video recap of service is amazing 10/10 never get rid of that
I waited fro an oil change from 11:30am til 3:30pm that’s is too long of a service! I am very unhappy.
Carmella is a great service advisor!!!
Taylor is always a pleasure to work with. His efficient communication is something my husband and I appreciate.
When I went to pick my car up, it was sputtering. That is not how I dropped it off at your facility
Matthew gave me excellent customer service today he communed everything that was being done to my vehicle.
Joe is awesome and the entire BMW team at Arrorhead BMW!
I'm so happy with the service I have received from my service advisor, Joseph Lazar. He fully explains what problems I am having with my car when I bring it in for service. I appreciate him and the great service he provides. Thank you!
as of now with all the previous times i have brought my vehicle in i have been very landfill and appreciative of the work and customer service i have receive and been very grateful with the accommodations i have received for the service i’ve gotten done. Big thanks to the Quinn, Dakota, and all the other techs that have worked on my car. Much appreciation to Arrowhead BMW
Logan was very helpful and polite, great service as well
Overall, Service seemed a little slow, simply had an oil change and a recall. Part installation brought Car in early and did not have it ready until almost 5 PM and didn’t have time to give it a car wash. Sean‘s service was excellent.
Was a busy day but Matt took the time to keep me updated on service
Like always! Thank you Mike and BMW staff!
Kept me informed at all turns, even preemptively orderd the part required
I had an excellent experience working with Colin Ware as my service advisor. From start to finish, he was professional, knowledgeable, and truly went above and beyond to ensure my service needs were met. Colin took the time to explain everything clearly, provided timely updates, and made the entire process smooth and stress-free. His friendly and customer-focused approach made a real difference, and I left feeling confident that my vehicle was in great hands. I highly recommend Colin to anyone looking for top-notch service!
Joe is awesome. Great customer service!
My service advisor Carmella was very communicative in stayed in communication with me the whole time my vehicle was in service. I bought BMW at a different bmw dealer but I’m not happy with their loaner department because they never have any loaners available until we weeks out.with Arrowhead BMW aways comes thru with loaners I’m even if I book my appointment last min. I will recommend arrowhead BMW to my family and friends. thank you arrowhead BMW.
Everything was as discussed/arranged. Tech was curteous and efficient. No surprises.
Social