Excellent customer service!
Over the years, I’ve had the pleasure of owning 9 BMW’s. Consequently, I’ve worked with a multitude of customer service advisors. Taylor Gooley stands out from the crowd because he not only made me feel welcome, but he and the service technician throughly explained the problem and solution. Taylor kept me apprised throughout the entire process and obtained my informed consent before commencing repairs. When it appeared that my car would take longer than anticipated, he set me up with a loaner vehicle. When it comes to customer satisfaction, Taylor is a credit to the entire team at Arrowhead BMW.
Having Troy as my service advisor represents the excellent service I receive from BMW.
Michael is very knowledgeable, professional and friendly. I am extremely pleased with his services.
Jef high quality service very professional and helpful
Best customer service I have seen in a long time. Great people working here at this BMW dealership.
Thanks for a well done job
He is always great to work with - Great service and customer care
Thanks for the assistance!
Took care of issue and was great.
Joe was professional and courteous as always. My experience has always been top notch
Alan was great but I was disappointed to hear that ur service tech considered the cracks (not cut, not rip, clearly not puncture) in leatherette seat was from wear after a meer 25k miles of driving in an otherwise quality car ...
Carmella is fantastic and a pleasure to work with!
Colin is amazing. Best service at dealership.
Shawn was professional, courteous, and kept me informed on the status of my vehicle. Shawn also offered to assist with getting my windshield replaced through my insurance carrier. On a previous visit with another service advisor I had asked if this was offered and I was merely given the telephone number of the company to call rather than actually getting support.
Great support and made things easy. Thanks Shawn
Carmella did a fantastic job of making sure that I was aware of what was needed along with providing options with a potential timeline.
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