Shawn was great! Very kind, personable, and helpful!
Great person, very respectful and honest.
Excellent service and excellent company always with Matthew. He is amazing.
Shawn was nothing but helpful and communicative throughout the whole process of my car getting repaired. Definitely made the whole process easy.
I felt valued by my Mercedes service team. I certainly don’t feel that way at BMW. I feel like a bother to them. Will try Scottsdale BMW in future hopefully will be treated with more respect, integrity and customer service.
Austin was very courteous, professional, and mechanically competent. I give him a 10 on a scale of 1 to 10.
Michael is very professional and great to work with.
Steve was able to accommodate my requests and completed the services as promised.
Carmella was very helpful understanding and professional I’m dealing with our car repair. Since it was under warranty she handled the warranty company and got everything covered. The service technicians did great work and actually got the repair done faster than expected since it was a major repair. Thanks to everyone
Logan was excellent. He took the time to explain the service options and did not try to push services that we didn’t need done at the time. I appreciate the complimentary car washes as welll. This experience has been the total opposite of our experience when we bought our vehicle at Camelback BMW where the salesman withheld the carfax from us despite my multiple requests. Will definitely go to Arrowhead BMW in the future.
It’s always a pleasure working with Joe Lazar. He’s an incredible representative of your dealership. The best I’ve worked with in five years of coming to Arrowhead BMW.
However, this new policy charging customers 3% use a credit card is ridiculous. I might understand this if I was going to a Hyundai dealer, but not a BMW dealer. This is clearly not a step in the right direction of customer service and satisfaction.
I had an unusual problem with my car that required an extended stay. Jef was excellent in keeping me updated on progress. I was provided a loaner also that was very nice. Problem resolved and I’m totally satisfied.
Tayler explained everything in detailed and really nice !
Joe went up and beyond to help us fix our problem
Steve is great, very professional.
Great customer experience. Great service
Excellent customer service!
Over the years, I’ve had the pleasure of owning 9 BMW’s. Consequently, I’ve worked with a multitude of customer service advisors. Taylor Gooley stands out from the crowd because he not only made me feel welcome, but he and the service technician throughly explained the problem and solution. Taylor kept me apprised throughout the entire process and obtained my informed consent before commencing repairs. When it appeared that my car would take longer than anticipated, he set me up with a loaner vehicle. When it comes to customer satisfaction, Taylor is a credit to the entire team at Arrowhead BMW.
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