Carmella did a fantastic job of making sure that I was aware of what was needed along with providing options with a potential timeline.
The team of Austin and Earl were both knowledgeable and professional. They are a credit to your organization.
Great experience all around! Joseph broke down all the details on the estimate, advised me of which parts weren’t available, got those parts ordered so I can return this weekend, and pushed the repair team to get a portion of my repairs completed while I waited!
Matt is awesome…. We love our 16 year old Z4 and trust your team
Steve my service rep is a first class service representative for BMW Arrowhead
He always provides me with outstanding VIP customer service
Service has always been exceptional. Michael and his team are fantastic!
Thank you Colin for your excellent work!
The brakes that were replaced were still shaking when we drove it home I contacted Steve who was great in working thru the issue. He was professional and determined to take care of this issue.
Taylor is the best service advisor I have ever had. I have had many BMW’s and many dealerships. Taylor is wonderful and great customer service!
Fast Easy And Simple. Just To Pricy. But I Got A Ride To Work! Great Service!
Shawn is a very nice thorough young man. I was very happy with the service he provided
Ms. Gomez is very attentive to her customers and delivers great customer service when we have our BMW serviced.
Troy was great. Very helpful and took care of us.
Jeff did a very good job making sure everything went right.
Thank you Shawn Williams once again for your hospitality, professionalism, and knowledge through my scheduled services the past few weeks. I really appreciate all that you have done. Your welcoming attitude and great customer service made this a smooth process. Thank you again!
Justin was fabulous to work with. I really appreciated him. He definitely went the extra mile - even delivering the part to my house so Earl could do the work. Justin and Earl provided the BEST SERVICE I have ever received from BMW. I do want you to know that my experience with Urgently was horrible. I was on the shoulder of the Interstate, on a curve for over 2 hours. At the last minute because it was dark, they reached out to 2 other tow companies, but that was after reaching the 2 hour mark and me complaining because I felt very unsafe. The way the car was, I could not exit it if I needed to. Also, the young man - tow truck - told me, after I was questioning him that they had informed him that I was in a parking lot and he did not know I was on the side of the freeway until he called me to let me know he was 15 minutes out. Very unsatisfied with Urgently.
She is always so great, attentive and helpful!! Thank you
Social