Steve is always very helpful
Taylor was very helpful patient and easy to work with he made sure that all of my concerns were addressed
Everyone was very friendly!!!
Nice fellow. Great attitude. Thank you!
Carmela is always very attentive with her customers and takes care of all our questions.
Taylor continually provides excellent service and communication when we leave our vehicle in his care for repair.
Great job and great communicator
Steve is on top making sure you and your car is taken care of He talks to the service technicians to find what they are doing and how they are doing.
The service technicians also do a great job making sure everything working.
They all go out of their way to take care of you. Which I greatly appreciate .
If I ever get another BMW car I would not want another person but Colin to help me service it. He not only cares about my car but my wellbeing as a customer. I am very happy with the service he provided
“Magic” Mike seems like a nice guy but once service recommended was declined he no longer communicated with me. Maybe that’s the magic but I went over night without my vehicle and I had to miss work the following day as I was not told the vehicle was ready as well as I was given a Lyft home so of course I would need it back!! So moving forward I think it should be understood that when a person asks what’s wrong with their vehicle they may not be yet in a position to fix the problem we are in a terrible economy and giving me $8500 bill was not what I was expecting so I needed to process it as well as budget the repairs but that didn’t mean I don’t need my car. This was second horrible experience with Arrowhead BMW.
Joseph Lazar, as always, delivers the absolute best customer service experience! Anytime and every time, I call Joe he makes every effort to get my car and me taken care of. As a former Lexus owner, I have received great customer service, but Joe Lazar is hands down the best service advisor I have worked with. Arrowhead BMW and BMW as a brand is fortunate to have such an amazing team member. It should be noted that I have owned a successful small business for 20 years, and customer service is everything! Joe values the time of his customers, which is the more important than money. Thank you!
Taylor was always professional and friendly throughout our interaction. I would like to have all my Arrowhead service needs coordinated through Taylor Gooley.- Eric D
Yep
Shane is a very professional young man ????
I had many maintenance requirements on my vehicle as well as personal concerns that were all addressed the same day and was able to have my car back before the end of the day.
Unfortunately, we started off on a bad note. I arrived approximately 15 minutes early and my advisor was out to lunch. So I had to wait for him to return. To add to this, a quoted 3 to 3.6 hour wait time turned into over 5 hours. I was provided with a loaner vehicle after the first 1.5 hours. However, when I took the vehicle out, I believed the car wb ready in 3.5 hours or less. It was too far to drive home, so I wasted the entire afternoon waiting for the vehicle.
Early this morning, I requested the video that was taken of my vehicle before any work was done. At this time, I have not received the video
To be quite honest, I am not sure I will return to Arrowhead BMW. I will likely take it elsewhere for future maintenance work.
Susan S
Joe is very smart; precise; polite; and knowledgeable. As an engineer myself I find him excellent to work with. Very efficient with my time too. 10/10 for Joe
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