Arrowhead BMW

Great service

I had an 8:00 am mobile appt (confirmed through text the day before. And was also told someone would be in touch in the morning) By 8:30 am no call and no show. I reached out through same text thread. Response came an hour later that the tech would be out between 2-4 and that they decided to start in Buckeye and work their way north on the 303. This is terrible customer service. Once the tech was here he was very efficient and polite - just like last time. There is very poor communication in your service dept. I always preferred the way I’m treated at the Scottsdale dealership and I’m starting to believe it worth my inconvenience to go there next time.

I am happy with the outcome of the service that was provided, but would recommend better communication, especially when giving a timeline of completion of the service. I was told my vehicle would be ready the next morning and planned my day accordingly. I called 2 different times (11:00am and just after noon) to check in and was told Logan would return my call but he never did. I had to call my sales person to get an update, which I should not have to do. Even when the vehicle was ready for pickup that afternoon, I received an automated text and no call from Logan. Communication was lacking and I was a little disappointed but again, happy with the work that was done on my vehicle.

Everyone at Arrowhead BMW did a great job.

Professional service, knowledgeable, friendly young man.

He was awesome!

Having to schedule a couple of appointments for recall matters, I was absolutely delighted that Matt was still in your employ. I had established a great relationship with him on a previous visit to your facility. He is probably the best service representative who I have ever had to deal with. Being a veteran is an added plus.

Great customer service.

Sean was very helpful and I enjoy his expertise

Colin is always pleasant to work with.

While I was satisfied with Colin and I really hope this doesn’t affect him negatively I must say the new 3% surcharge is ridiculous. Arrowhead BMW is not a mom and pop shop and to add an additional $60 bucks to a $2000 maintenance bill really ****. I’m sure this will get lost in a black hole but I’ve been a long time customer with two BMWs and always take both cars there and this makes me want to rethink that. Thanks

Great job

Fantastic service

Could wash car a bit better. Spots and bugs goo

He did an excellent job!

I took my vehicle in for a possible warranty issue for the fuel tank. After the dealerships inspection of my vehicle I was told that it was the fuel pump that needed to be replaced those wanting to charge me $1600 to replace it. I informed my service advisor Steve that wasn’t the problem because I had just replaced it the month before. Which lead me to believe that this dealership doesn’t actually do thorough inspections they just want to charge customers for items the vehicle doesn’t need. After I explained to Steve that wasn’t the issue he then said that he spoke to the mechanic that did the inspection and he said he didn’t actually look at the fuel pump he just noticed it was leaking and then went back in to look at it to say it was the O rings that needed to be changed which is fine. I said I will install them myself. I was going to pay $280 for you guys to do that. Well the problem also was when I left I had to put gas in the car and when I did most of the gas leaked out. I had to drive the vehicle 45 minutes with it leaking gas the whole way. When I got home I took the back seat out and looked at the fuel pump, to my surprise the mechanic never put the bracket back in place which made the car leak gas the whole way home. I had someone following me and they were a witness to seeing all the gas leaking out. I was very lucky that the car didn’t catch on fire. I would hope that Arrowhead BMW takes a notice of this and represents itself better in the future.

Troy kept me up to date as service was performed. Great job Troy thank you again.

Thank you for help today Joe

Logan was absolutely amazing always willing to cater to my schedule and help me out with any questions and everything that I needed. I would continue to recommend everyone to use Logan just due to his kind attitude willingness to help and patience.

The service team was quick to inspect the vehicle and provide responses. There was one item that that I can’t say I was 100% resolved/addressed from a customer stand point . I don’t feel this should be entirely reflected on Troy as I’m fairly confident he was following company guidelines/policies. I would be happy to discuss with a representative if interested as it is a bit too much to text. Thank you, Bernadine Yorba-Carpenter