Arrowhead BMW

While I was satisfied with Colin and I really hope this doesn’t affect him negatively I must say the new 3% surcharge is ridiculous. Arrowhead BMW is not a mom and pop shop and to add an additional $60 bucks to a $2000 maintenance bill really ****. I’m sure this will get lost in a black hole but I’ve been a long time customer with two BMWs and always take both cars there and this makes me want to rethink that. Thanks

Great job

Fantastic service

Could wash car a bit better. Spots and bugs goo

He did an excellent job!

I took my vehicle in for a possible warranty issue for the fuel tank. After the dealerships inspection of my vehicle I was told that it was the fuel pump that needed to be replaced those wanting to charge me $1600 to replace it. I informed my service advisor Steve that wasn’t the problem because I had just replaced it the month before. Which lead me to believe that this dealership doesn’t actually do thorough inspections they just want to charge customers for items the vehicle doesn’t need. After I explained to Steve that wasn’t the issue he then said that he spoke to the mechanic that did the inspection and he said he didn’t actually look at the fuel pump he just noticed it was leaking and then went back in to look at it to say it was the O rings that needed to be changed which is fine. I said I will install them myself. I was going to pay $280 for you guys to do that. Well the problem also was when I left I had to put gas in the car and when I did most of the gas leaked out. I had to drive the vehicle 45 minutes with it leaking gas the whole way. When I got home I took the back seat out and looked at the fuel pump, to my surprise the mechanic never put the bracket back in place which made the car leak gas the whole way home. I had someone following me and they were a witness to seeing all the gas leaking out. I was very lucky that the car didn’t catch on fire. I would hope that Arrowhead BMW takes a notice of this and represents itself better in the future.

Troy kept me up to date as service was performed. Great job Troy thank you again.

Thank you for help today Joe

Logan was absolutely amazing always willing to cater to my schedule and help me out with any questions and everything that I needed. I would continue to recommend everyone to use Logan just due to his kind attitude willingness to help and patience.

The service team was quick to inspect the vehicle and provide responses. There was one item that that I can’t say I was 100% resolved/addressed from a customer stand point . I don’t feel this should be entirely reflected on Troy as I’m fairly confident he was following company guidelines/policies. I would be happy to discuss with a representative if interested as it is a bit too much to text. Thank you, Bernadine Yorba-Carpenter

Shane is AWESOME! He helped us navigate the extended warranty and went above and beyond to maximize what the extended warranty covered. Will definitely be going back to Shane and recommending him to other BMW owners.

Taylor did a great job and delivered what promised.

Alan Mendoza was very professional, friendly, and helpful. I appreciated him and his guidance.

Jeff is an excellent advisor! One I seek out specifically and will keep us in a BMW. God willing????

Mike Abreu is the absolute best. He has taken care of multiple BMWs for us for many years and continues to impress. Ten stars for his excellent customer service, very hard to find these days. Thanks again, Mike. The Morenos

Matt did a great job.

Michael was great to work with. Thanks!

Joe is the consummate service professional. He should be a trainer on what “GREAT looks like”. He manages expectations well.

Awesome customer service.

Colin was extremely helpful with great communication. Thank you, Franz F