Taylor is and has always been a pleasure to work with.
I am Frustrated that the last time we were in the service person said we had the best warranty you could ever get and it covers everything. Then we go in for a recall and they say we need new tires that were purchased by bmw a year ago and $3000 worth of work that is NOT covered. It feels as though we are being taken advantage of and I am frustrated.
Troy was great to work with
Colin ALWAYS goes up and above in customer service. He is upbeat and a pleasure to work with. Colin is an asset to your dealership.
Steve provided perfect service.
Excellent attention and overall service.
My service advisor was great, he really went above and beyond. However I am frustrated with my experience with Arrowhead BMW. My car was “inspected” on month prior to my battery dying. Despite a battery check being on a multi-point inspection my battery was not inspected. Shortly after my inspection my battery died and when I called to ask about my warranty I was told it was expired. So I purchased a battery from auto parts store. When I arrived to have my oil changed I was told my warranty was NOT expired and I would need to spend $600 replace and reprogram a new battery. My service advisor was able to take the cost down, thankfully. On my drive home I replaced my insurance card and was shocked to see my center console had been dug through and my emergency gas money was taken. I contacted my advisor who spoke with his manger and was compensated. These experiences have broken my trust and I do not feel comfortable giving the dealership my business.
Great service by Steve and the team. On time and under budget. Thank you!!!
Excellent service. I am completely satisfied. Taylor worked really hard to make sure my car was taken care of. Thank you Taylor
Shane had good communication. I still feel like a twisted seatbelt is a safety issue that should be fixed by BMW but that's not the feedback I'm getting. All in all,I had a great experience getting my car serviced.
Joseph was great. Thanks for your excellent job taking care of us.
Thank you for giving me outstanding above Customer Service
Great to work with, thank you
Joe is amazing! Always goes above and beyond. We love Joe!
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