I have a complaint about the complimentary carwash that hasn't been received either time that my vehicle was serviced at your dealership.
The service was great and the service department was awesome!
I am working with Jason trying to figure this problem out.
It is an ongoing problem and with Jason’s help, I hope we can come to a resolution.
I received excellent care today. Joe explained what needed to be & why. We planned a return service in 2000 miles. Joe is very professional & courtesy.
As always, the best service
Nick had the car serviced and out quickly. Including an additional recall update.. It was cleaned up and looked as good as new. Very satisfied with the service.
Joe & the entire staff were exceptionally professional! Appreciated greatly the excellent service. Thank you!
I originally expressed concern with my 14k mile MDX having a low speed front brake squeal, and irregular wear on the left front rotor. This was not noted, nor addressed or repaired. I also received a voicemail about a "B1" service (? I think that was what it was), before I even had a chance to call back about this the vehicle was done and ready for pickup - and I do not believe anything to do with that service was performed. It appears only an oil change was done - im not even sure to tell you the truth. Not much communication on this visit, a bit disappointing on that end. Thank you, Greg Kiss, Del Soul Spa - ****-****-xxxx
There was a problem with the multipoint inspection. I didn’t feel satisfied because I noticed that I had a tail light that was out. It was never brought to my attention. I had to bring it to Service attention the technician I don’t feel good. The best job as far as the multi point inspection Which leaves doubt in my mind as well as any other customer how well was my multiple inspection done and how accurate is it which this is not the usual kind of service I’m used to with Acura. Normally there’s a problem with my car. It is brought to my attention. Immediately my car is not pulled out the day Until I am notified to find out if it’s something that I want to get fixed right away if it was pointed out before I had to point it out in my car was blown around and was ready to go. I would’ve made the time and asked to be done. Normally those things are brought to me and how much it would cost and how long
Took too long to service me.
Love SChaller service. Could you please be more informative when a repair is going to take longer then estimated. Will be giving an excellent rating. Cary
Thank you Brian. Excellent service from you and Schaller.
Brian was so pleasant to work with. Very professional and knowledgeable. He kept me updated and his estimate was right on point. I appreciated he also printed and went through the multi-point inspection, so I know what to expect as far as my upcoming car maintenance needs.
I have been to two other Acura dealers in the area, and I will be returning to Schaller Acura for the foreseeable future. Great service! Thank you all!
I appreciate how quickly the service was completed and how I was kept informed throughout the day. Thank you.
Thank you, great service. That’s mostly why I keep coming back to buy my cars here. Great staff
My axle is broken. The GM states it needed to be broken in order for them to repair it. In 2 days now, the sounds has worsened and I don’t agree that it is my responsibility to pay for the repair. I purchase this car 30 days ago from this dealership and being denied for a malfunction is unacceptable he
Social