I always get great service when I bring my car in!!
Took to long an hour and a half for an oil change
FRIDAY 8PM. We are hours from home, heading on a recreational weekend to Canaan Valley, WV. We are at a traffic light in Buckhannon WV. Our battery is dying and our Tacoma is shutting down.
We are next to Buckhannon TOYOTA (that is closed) but a salesman (Gary Owens) is making final transfer of a new truck to a new owner.
My truck shuts completely down and Gary steps into action. He finds a place to park, gets us a hotel room and helps us unload.
He stores our new e-bikes, texts us the next morning to let us know the truck is in a bay and he comes and picks us up.
A couple of hours later, we’ve got a new alternator and is back on the road.
Gary and the Buckhannon Toyota team go the extra mile to serve the customer!
The mechanic working on my vehicle sent me an update and recommended that my tires be replaced. Toyota had performed an alignment 5000 miles on the last service and the tread was reported to be 5. Now it was reported that two tires were down to 2 and I needed new tires. Alicia discussed it with me and she took it upon herself to go check the tread on the tires. She reported that the tread was at 4 not 2. Disappointed. I think someone was trying to pressure me to purchase new tires.
Very polite knowledgeable young lady
Alicia was very nice and helped me with a coupon to reduce my bill. That was a very nice gesture. I appreciated that very much. That is how you do business, treat your customers well and be helpful.
Thank you for your service everyone Very nice friendly staff and great service!!
Very nice and helpful. Everyone spoke to us and nice to have vehicle washed.
Always happy with my service at Buckhannon Toyota. Excellent people to deal with. AWESOME Service and completed quickly!
I would reccomend this dealership to snyone
Great customer care upon arrival
Scheduled all my service needs with Christian. Thanks
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