I’ve reached the point of possibly looking for a service that costs less. We are on a fixed income that does not rise much compared to rich people. We have been happy with Toyota service but expenses have reached the breaking point.
Bret was most helpful and courtious. He answered all my questions and addressed each concern regarding the sevice needs of my Sienna...I felt like my vehicle was in good hands
Lots of miscommunications, the person at the front desk told me they’d come out to look for me when my car was ready. I got a text, saying my car was ready so I waited for 10 minutes thenI went up to the front desk. They sent me outside to get my car, and then the person who brought out my car directed Me back inside to get my key “because they couldn’t give it to me but wait by the desk and someone will give it to you” and then was standing by the desk until someone saw Me and asked if I was waiting for a key.
I had to wait nearly 30 minutes to get my car after it was ready and had been brought around to the parking lot, when I asked about it, the representative apologized and said he had forgotten to give me the key, I also had to rearrange my trunk and backseat because the third party service that had been working on my car moved items from the backseat into the trunk, I had not been previously notified that they needed the backseat empty to work on the car, I understood they would be working on the exterior only.
He spent extra time to answer questions about the car I brought in and another car. I greatly appreciated the time he spent helping me!
Elisabeth was absolutely phenomenal. I was mis-scheduled by someone over the phone and was scheduled to be at the Renton location for some odd reason. I was miles away from Renton and I had an urgent car situation. I was starting to think I was out of luck and my car was not gonna be taken care of but Elizabeth was able to check availability and got me scheduled immediately that moment for the Puyallup location. She also was the first rep in YEARS to offer to replace the batteries in my keys. She was kind, thorough, and did everything she could to make sure I could be taken care of. I have gone to Toyota of Puyallup ever since buying my car and she is one of only 3 people so far that I have encountered at this locations to further solidify why I bring my care and business to Toyota of Puyallup. Thank you Elisabeth. You are doing phenomenal and providing excellent customer service. You provided me peace of mind during a very stressful moment and a very stressful month.
Thank you for the great service!
I did find something on my passenger seat, perhaps grease, not sure what it is
You said the air filter and the cab filter needed replaced. The vehicle has under 15,000 miles On it. I took out the air filter when I got home and it still looks new, couldn’t even get any dust out of it by hitting it on my work bench or hit it with my air compressor. The glove box had not been disturbed so how did they check the cabin filter behind the glove box to determine it needed replacing. Not good guys!!
Elisabeth was cheerful and professional throughout the process. She fit my car in on short notice and it was completed ahead of schedule.
My wife had a service done. Now the radio all of a sudden shut off and the lights flickered. Never had this issue until after this service. Please contact my wife Stephanie Delano at 253651925
Knowledgeable, efficient and kind
OUTSTANDING customer service! Very timely service on my vehicle. Thank you!
Excellent job very nice person excellent customer service keep going Elisabeth
Chance was very busy, however he was very polite and professional and kept all of us in line informed.
Nick did a great job. Thanks.
Eveyone was very nice and helpful. I felt well taken care of. Thanks.
Customer service was great ????
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