Chance Hemby is excellent at customer service. He was friendly, explained things accurately and represented Toyota of Puyallup well!
Jessica was great, awesome customer service and super friendly. As a long-time customer of your location, I’m just disappointed that the oil change reward program was done away with and today found out that the car wash add-on is also no longer an option. I feel like those things gave Puyallup an edge over Doxon or Burien, but now you guys are on-par with Doxon and Burien, so there’s nothing really “special” about heading to Puyallup anymore for services.
The price they gave me when I made the appointment was $517 plus tax and it was way more than that.
I had to wait for four hours for a simple service and oil change. When someone finally asked me in the waiting room what I was doing there I was told they tried calling me two hours ago. I was sat by the front desk so there is no way I missed my name being called.
Something happened with the follow on maintenance as it was delayed 3-4 hrs. They finally start the additional maintenance and finish it.
I walk in there and I had an $8 discount oil change as far as I'm concerned you're overcharging for the oil changes when I can get it cheaper, I have put in with the $8 coupon walked in with it and they took it and accepted it. As far as I'm concerned spending 800 plus almost $900 there they should have accepted it. She didn't shame on Toyota
Elisabeth was absolutely amazing. She has a friendly smile and was eager to help. She made the experience quick and easy
Jess was very personable and helped me get the plates mounted on my new Tacoma. It made the whole process much easier
Service was excellent. Finished ahead of time. Overall cost of service was less than I expected.
Andrea was friendly and knowledgeable. My service was extremely quick. Thank you!
Izabella was very helpful friendly and professional.
excellent service, thank you.
Joseph was very helpful .
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