Billy provided good service, however :
My issue is that I asked for synthetic oil for my truck due to the the severe service environment I use my truck in accordance with the Ford service manual. I am towing a 12000 lb trailer frequently. 15w40 was put in, which I don’t believe is the synthetic type.
I discussed my requirements and why when I dropped off the truck. Billy explained that 15w40 was what ford called for severe service but I have little confidence in that and only discovered what put put in after the job was done.
Billy was good pointing out a couple recalls that were needed.
Warning lite came on tires rotated didn't. Adjust pressure have to drive back
Different stories from different people. First person indicated fuel service critical. Says every 15,000 miles. Nothing in manual n or on line by Ford that indicates that. He said they have a different set of service recommendations that Ford gives them and it is better. This car has only ever been serviced at Ford Dealers. Not one has ever suggested a fully line cleanse. Told us transmission needed services. We had that done just a year ago by Ford dealer. Also indicated the turbo line was leaking. No sign of it on cement driveway. Second person indicated there was dampness at some point on the line and suggested we have that monitored and recheck at next next oil change. Sure had a feeling he worked on commission. But every one else was very professional and courteous.
**** Ford How a dealership should be ran keep up the good work
Billy was patient and courteous and got my truck taken care of on little notice.
Lisa was helpful, pleasant and took care of scheduling my appointment without a hitch.
Lisa always takes care of us at Optimum and we will always continue doing business with **** Ford
Got me in and out quickly and the Service Advisor was very pleasant to work with.
She and they other young lady were great thx again
It was very happy with my car service. Blanca was a very professional and very helpful I appreciate your service
The only thing is I wish the tire rotation was performed. Even if they had to more over to another bay to complete task. That was a disappointment to me. Other than that all is good!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social