I think Guadalupe is a great asset to your dealership.
He was very courteous & went out of his way to accommodate me.
Very professional experience good job
Wonderful consideration of clients and their time.
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Junior” in customer service and scheduling is the only person I had direct contact with. He was very professional, patient, reassuring, and kind. Having a $1500. repair job needed when you’re 1800 miles from home is no fun!!! He gained my trust with his reassuring demeanor.
Junior and the service manager(?) (didn’t get her name) were awesome. They both demonstrated real hustle in the face of a calamity turning it into service opportunity. I didn’t get to meet my Tech but thumbs up to him as well. Fixed Ops carries the operation (I’m in the biz) and people like this are GOLD as customer collectors. If I was local you’d have my service business.
One note to Sales Dept: keep your conversations private when customers are in the waiting room. Coaching salespeople on how to get customers into the store in earshot of customers isn’t the best SOP.
Fast, efficient and courteous
Great service! Got my truck right in to get some brake issues sorted out and a few hours later it was back on the job site!
I always trust **** Ford. Jamie is wonderful to work with.
Service staff was excellent.
Jr. AKA Mr Gomez is the best. He can anticipate what I want and is the very conduit needed between the customer and the technicians. That is a rare gift.
Everything was very professional and on time.
The man at the service desk on Wednesday afternoon, 11/13, big guy with a beard, was the absolute best. Customer service extraordinaire. We wish he was our son. He made the best impression on us and was exceedingly kind and helpful.????
Me. Gomez was polite courteous and provided me with the a timely service call. Appreciate that very much
Mr. Gomez is very polite and knowledgeable, and I trust him to make sure my vehicle is is serviced properly
Junior gives great customers service! Price is good!
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