Did receive any papers on what was done or looked at no one said a thing about the issues I told them about is like for someone to let me know what was done and who done it
The pickup service was fast and convenient! Everyone was very nice as well
I would appreciate if they fixed the oil protector like it should have been done in the first place. I'm should not be charged for their mistake me either.That was not my fault. I know the Shifletts well and I know Roger doesn't own it now but I also know many people that gave recently bought vehicles from you. I worked for my father doing this work. I would not treat a customer like this.
Kaylee west was very unprofessional the way she handled my concerns. She first insinuated I messed with the door on my new car, rather she thinks she did or not a customer of a new car shouldn’t feel like they’re trying to be blamed. Then basically admits that the car wasn’t thoroughly inspected before being put on the lot and there’s no obligation to make things right because they’re not of safety concern. Anyways I would have been more than happy to pay the service labor for you guys to make things right but then she quoted me 500$ for parts that I priced genuine Motor craft parts for less than 100$. At least have some moral obligation to help me make the car right til then I appreciate the car but not the problems.
First off oil change on 2/17 oil was spilled on my engine so when I brought it in to have a part replaced on the right side passenger door ( which is fixed) I told them I kept smelling like burnt oil. I called to make sure this was checked and was told it was oil on the engine and it was cleaned. I got home and still smelled so my husband looked under the hood and found where the oil was spilled on engine and a small pool he took pictures of this and it is back with y’all to be cleaned!!!
Thank you Kendall! ??????????
Kaylee was professional and ready for me as soon as I walked in the service area
Tires wasn’t rotated, if I hadn’t checked I would have paid for something you didn’t do.
Very good. Very professional, will be back. Thank you
Everything was good on time and handle with care
Great service and excellent customer service
It was done in a timely fashion and the price was very reasonable but it was under the insurance but it quoted what it would have costed
Wait time is always an issue, but Kaylee was friendly and helpful.
She was very helpful, very knowledgeable and kept me updated as to what was going on with my vehicle, which I very much appreciated
Tabitha was great to deal with, Very responsive and friendly.
Would consider trading price was right
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Only thing I would complain about is the apparently got oil on my engine cause it was smelling and smoked a little. But the rest was good.
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