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Real Reviews From Verified Customers

Service Center Review Summary

5 star 197 reviews 59%
4 star 68 reviews 20%
3 star 8 reviews 2%
2 star 40 reviews 12%
1 star 21 reviews 6%
Review Us
Linda B.
1 out of 5
3/22/2023
Drop my car off at 11 AM, was called to come pick it up. When I arrived, I was told that not only was my update not done. Neither was my oil change, washer, fluid or air in my tires. Was less than acceptable. If they were overbooked, should have told upon arrival and I would have rescheduled.
Daniel T.
5 out of 5
3/22/2023
Vehicle was maintenance in a timely manner. Great customer service.
Paula Y.
5 out of 5
3/22/2023
Tim Kellar was a good took care customer service thank you very much
Ramesh G.
1 out of 5
3/22/2023
I was not ask for replacing the new tires. But they did it and I was expecting my bill would be $406 but I paid more than $900
Deborah M.
4 out of 5
3/21/2023
I had a complimentary coupon for a free oil change. I forgot to use it. Is there any way way possible I can use it on my next visit? I live 3 miles from my job so I do not put many miles on my CRV, so it might be awhile before I get to use it. Thank You.
Alexander P.
2 out of 5
3/21/2023
My appointment for service was on a Saturday at 8:15am, my vehicle did not get worked on until Monday at 12:00 when the service rep texted me. My vehicle wasn’t done until after 4:00pm Monday and the service rep was going to deliver my vehicle after his shift was over with no explination on who would be responsible for damages if he got into an accident. I live about 45 min from the dealership. He also texted me after hours asking for my address when it should be on my service order paperwork (seems sketchy). When I finally received the service report via email, I saw the battery replacement, tire rotation, but nothing about the inspection for the auto restart. This was my first bad experience with Honda.
Jennifer B.
4 out of 5
3/21/2023
I had nail in my brand new CRV hybrid. They got me fixed up quickly.
David W.
5 out of 5
3/21/2023
Triatan did a great job!
Misty P.
5 out of 5
3/21/2023
Keep up the good work!
Russell W.
5 out of 5
3/21/2023
Elizabeth was extremely caring to the attention to my wife who waited for the work to be done. Very professional, efficient experience provided by Elizabeth!
Monica H.
4 out of 5
3/21/2023
Kind & efficient
Mickey S.
5 out of 5
3/21/2023
I much appreciated the help Tristan provided and keeping informed about the service on my Ridgeline.
Mary C.
5 out of 5
3/21/2023
Elizabeth gave me a wonderful/peaceful experience during my visit communicating on status of service helping understand the concerns of taking care of my honda she made me feel so comfortable during my visit
Deborah K.
4 out of 5
3/21/2023
See my comments about my survey on Elizabeth French and how she is the best service I have met Norm Reeves Honda.
Kimothy S.
5 out of 5
3/21/2023
He was very professional and got the job done on time.
Not Provided.
5 out of 5
3/21/2023
Always great service from Nathaniel
Clare T.
1 out of 5
3/21/2023
Again I had an APPOINTMENT for a routine inspection & it took over 2 hours - completely unacceptable
Tina V.
2 out of 5
3/21/2023
Terrible experience. Tristan needs additional training. I dropped off my vehicle at about 7:30am and by 12:30 nothing had been done to my vehicle. I had also received zero communication or updates. All the time my car spent sitting there waiting to have the passenger window diagnosed, the state inspection could have been completed. After I asked Tristan to only complete the state inspection, my vehicle was not ready for another two hours. Very poor client management.
Edgar S.
5 out of 5
3/20/2023
N/A
Michael B.
5 out of 5
3/20/2023
Elizabeth was great!

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