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Real Reviews From Verified Customers

Service Center Review Summary

5 star 197 reviews 59%
4 star 68 reviews 20%
3 star 8 reviews 2%
2 star 40 reviews 12%
1 star 21 reviews 6%
Review Us
Marietta R.
5 out of 5
3/8/2023
Tim Kellar provides excellent professional service.
James H.
1 out of 5
3/8/2023
Still needs maintenance work and body work.
Carol C.
5 out of 5
3/8/2023
Javier was excellent!!!
Birla S.
5 out of 5
3/8/2023
De’vante was great.
Marty V.
5 out of 5
3/8/2023
Michael did an absolutely excellent job helping me under the conditions at the time. I’m fully pleased.
Nicolas J.
5 out of 5
3/8/2023
Elizabeth was great.
Ambroise M.
4 out of 5
3/7/2023
The job was well done there is no more transmission leak.
Marlo F.
4 out of 5
3/7/2023
Michael Wright is a great member of your team! He's very courteous and I'm very appreciative of him asking if I had any coupons. No one has ever asked me or bothered to look up if there were coupons on what I had done. Very nice of him to do that!! ????
Merrit A.
5 out of 5
3/7/2023
My car looks great, thank you!
Christian T.
4 out of 5
3/7/2023
Ive had Ms. French previously and just like then, no issues found in the experience and all maintenance information was presented pleasantly. No issues, no worries, no pressure. Great job as always and thank you for your service
Lisa K.
5 out of 5
3/7/2023
Nathaniel was very helpful and made sure I was up to date throughout the entire process
Loretta H.
5 out of 5
3/7/2023
Thanks for the excellent service on my HR-V. I was completely satisfied with my whole experience with Norm Reeves Honda.
Sean N.
2 out of 5
3/7/2023
Huggins Hoda was the dealership that I used to go to for my Honda and I expected the services to be the same or better. I had many experiences with this dealership. My last 2017 Accord was purchased from the dealership which had problems after problems but the services were always on point. Norms Reeves took over and the first time tried it out but somewhat the experience wasn't that great. The waiting was too long. After the oil change and tires balance/rotation, my floor board was dirty with black grease, and nothing else was inspected because my battery was dead the next day and I had to replace it, I topped all of the fluids too ....but I hope this input would help the management to step up with their games . Thanks
Arlon E.
5 out of 5
3/7/2023
Nathaniel was a great service advisor. I met the service department supervisor Michael Harvey. He was awesome too. Very friendly and customer service oriented. Very well done!
Ryon A.
4 out of 5
3/7/2023
Nate was great, on top of everything even though you all had just switched computer systems.
Douglas R.
4 out of 5
3/7/2023
My wife trusts Mr. Wright and waits for him even if it takes longer. That means a lot to me when I can’t be there.
Rodney G.
2 out of 5
3/5/2023
My primary concern is that it took me leaving my Passport for 2 overnights and then having to show up on the 3rd day in person to get the complete information on the diagnosis and the bill for the services. I'm not unhappy with the ultimate solution, but the lack of customer communication was very disappointing and unlike my long history with Huggins Honda. I'm hoping that this is not the start of a bad Also, the young woman who first answered the phone was not at all helpful prior to my having to show up in person.
Ruben R.
5 out of 5
3/5/2023
Very good service
Joanie N.
5 out of 5
3/4/2023
Helpful crew
Barry B.
4 out of 5
3/4/2023
I like way service advisory and bill pay Procedures is being changed

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