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Real Reviews From Verified Customers

Service Center Review Summary

5 star 197 reviews 59%
4 star 68 reviews 20%
3 star 8 reviews 2%
2 star 40 reviews 12%
1 star 21 reviews 6%
Review Us
(Zac) A.
5 out of 5
3/4/2023
Tim is one of the best service providers that we work with at your dealership. Very kind and professional!
Maria S.
4 out of 5
3/4/2023
No problem, will do. Thank you
Dina G.
4 out of 5
3/4/2023
Michael Wright was great. He took very good care of me. Didn’t have to wait long at all to get the oil changed. He even got my vehicle washed. Thanks again Michael.
Pamela B.
5 out of 5
3/4/2023
Tim is great! He goes above and beyond to help his customers.
Judy E.
5 out of 5
3/4/2023
Tim always does a great job!!
Wayman G.
5 out of 5
3/4/2023
Keep doing a wonderful job serving your customers
Carey H.
5 out of 5
3/4/2023
Loved the service quick and friendly
Angela G.
5 out of 5
3/4/2023
Tim was awesome
Helena K.
5 out of 5
3/4/2023
Best customer service I received. Thanks Tim.
Glenn B.
4 out of 5
3/3/2023
I allready got one
Stephen L.
5 out of 5
3/3/2023
Tim Kellar was great and I appreciate him going above and beyond providing great customer service.
Mohamed N.
2 out of 5
3/3/2023
The problem in the car wasn't solved although the car stayed at Norm Reeves for 14 days
Brianna C.
1 out of 5
3/3/2023
I had an appt for an oil change, tire rotation, and alignment. That somehow took 3 hours to complete. There was no communication between the workers and it seems your system is set up for failure. I waited 15 min after my appt time to be greeted in the bay and when people did come out they were fighting. Michael had to ask where my vehicle was after the 3 hours and by the time i got to it the engine was cool having been parked out front. I understand being behind and Michael salvaged what he could with the multiple fires he was putting out but if i didnt have a maintenance plan i would not be back.
Maria Jose.
4 out of 5
3/3/2023
Service Team member Michael was really helpful, he understood all my needs. And went above and beyond . In the other side, technician forgot to put the lid in the air cabin filter spot, good that I knew how to do it. I didn't get a carwash.

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