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Real Reviews From Verified Customers

Service Center Review Summary

5 star 197 reviews 59%
4 star 68 reviews 20%
3 star 8 reviews 2%
2 star 40 reviews 12%
1 star 21 reviews 6%
Review Us
Isabela K.
4 out of 5
3/29/2023
Tristan was extremely kind, patient and helpful!! Best costumer service I have received in a long time!! I will definitely make this dealership my go to place for any future needs!!
Andrea Joy.
5 out of 5
3/29/2023
Everything was great!
Frank B.
2 out of 5
3/29/2023
Had an appointment and service person said it would be 2 1/2 hours on last Tuesday and to reschedule for today service was okay. Probably pass on the rest of my free oil changes and just get it done at our local oil change place…service department is less than desirable. Frank B
Larry P.
5 out of 5
3/29/2023
Very pleased with professionalism and expedience.
Not-Provided J.
5 out of 5
3/29/2023
Prompt and friendly service
Linda B.
5 out of 5
3/29/2023
Ms. French is very professional,knowledgable and has extremely great customer service skills! I’ll
Stephen C.
5 out of 5
3/29/2023
Elizabeth is one of the best people you have. She’s wonderful and always has the best attitude and willingness to help. 10/10 would recommend!
Laura G.
5 out of 5
3/28/2023
Tristan was absolutely great! I think Norm Reeves Honda will be my new service provider for car repair!
Jennifer B.
3 out of 5
3/28/2023
I came in with an issue. They got me out in an hour, and it was not a problem.
Mary R.
5 out of 5
3/28/2023
Mike Wright is awesome! Thank you!
Cheryl T.
4 out of 5
3/28/2023
De'vante was so helpful and tried to get me done asap since I had to wait there. Will be contacting him to get the rest of the work done
John B.
5 out of 5
3/28/2023
Good job ! Thanks !
Gilbert M.
2 out of 5
3/28/2023
We were scheduled for service on Tuesday March 21st for a recall issue. We were told it would take the whole day. My wife took an Uber back at the end of the day only to be told after 5pm that the part wasn't ordered. They rescheduled us for the following Thursday. De'vante was awesome. He was polite and very apologetic. However, the experience was horrible, inconvenient and we wasted money on an Uber.
Ivy V.
5 out of 5
3/28/2023
I appreciate Da’vante’s professionalism and friendliness.
Raju K.
5 out of 5
3/28/2023
De’vante is the true employee of Norm Reeves Honda. He works on something until it’s solved. He has a very positive attitude. His customer service is excellent. I am happy to work with him.
Karell D.
1 out of 5
3/27/2023
De’vante did everything i didnt expect from a honda dealer. From never following up with me during the process to ignore my requests for uldates. He wasnt even the one to check my car in. Onece i left the dealer, almost 3 hours after checking in, my car started doing an awful noice on the road. I talked to de’vante on the phone amd he said that that was not his problem, without trying to understand what was happening. I brought the car back in for fix, turns out no one closed the lod under the car and it got crushed on the road. Terrible, awful, disgusting service. Never coming back to this place. I’m even willing to purchase a different car just to be able to go to a different dealer other than honda. De’vante is not the type of person i would like to be dealing with in the future
Deborah L.
5 out of 5
3/27/2023
NA
Luz S.
5 out of 5
3/26/2023
Thank you to my service advisor Elizabeth French for your help . She is always very helpful ; she explained very well the condition of my car and how is the best way to keep my car in a good condition. She is super nice and very friendly.
Brice W.
5 out of 5
3/26/2023
She was very great. Good communication with me throughout the whole time.
Karen C.
5 out of 5
3/26/2023
Thank you.

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