Also Service manager Ryan was polite and helpful. David the shuttle driver was friendly and great to be around
Excellent service, as always!!
Haley was totally awesome!
You were very attentive to my needs and kept me updated on my progress! Thank you for being so helpful.
Just want to say that we appreciate Ryan’s excellent customer service. He’a the kind of person who will keep us coming back. Thanks & have a great weekend.
I called and clarified that I was coming in to have a recall on my vehicle fixed. They had not ordered the parts for the only reason I made the appointment and I didn’t even get a free car wash.
Haley who helped me from start to finish was amazing!! Very kind and helpful!!
Great diagnostic work to figure out that the Kia added ikon device was responsible for all the electrical problems.
Was very surprised regarding a service charge yo use a credit card
It was just a service and recall
Thank you Denise and team for a good service. Elk Grove Kia does great work.
The actual appointment was fine. However, when I made the appt. There were 2 recalls for my car. The person that scheduled only scheduled for one. I asked her to make sure she made it for both and then she confirmed. When I received a confirmation later, I asked again and was told she made it for two. When I checked in, they only had me down for one recall. There was actually a third needed by then, luckily they didn’t need to order any other parts so all three were taken care of. This is the 2nd time I have used Elk Grove Kia and both times did not go very smoothly.
Very good job and very fast done. Thank you
Denise communicates effectively and is a joy to interact with. She is knowledgeable, positive, and supportive of her customers needs. I appreciate her patience and kindness.
Yes - I am still awaiting on a follow up regarding my extended warranty
Everything worked out great Thank you!
Mistakenly I showed up on the wrong day and was still treated great. Thank you again
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