Hello,
Miss the service team you had. Ms Anastasia was always professional had great communication skills and understood the importance of providing great customer service.
Always great service when I come in
Did Reynaldo Ceballos perform the service on our Mazda?
It is nice to have pleasant people at the front desk….
What is really important is to have competent people doing the REAL work in the service area. If the person performing the REAL WORK leaves loose a few lug nuts it really don’t matter how nice the guys or gal at the front desk is!!!! Regards
It took less time than I expected
Very pleased with Johnny Carrasco service
Visalia KIA disappoints, every time. Took tooooooooo long for a simple thing.
Everything was done under warranty so I don’t have to pay a thing.
All you guys did good ! The only reason I didn’t get the job done was the price was to high and I couldn’t do it 1200.00 and the estimate I just couldn’t do it , that said you and all the staff did very good .Again Thank You. ????????
It take to long for check engine light to light appointment at 8:00 and I was out 12:30 to long waiting
Reynaldo was so helpful, he worked with our warranty, so we could get our car fixed. He is really kind.
I dropped in to have a rattle checked that I noticed after the oil pressure switch was changed. They determined it was not connected to the work done..even though it wasn’t there before the work was done ???????. Will need to have this diagnosed!!! Staff was considerate and helpful!!
The service department is wonderful!! very professional on time and very courteous. They all deserve a raise.!
I asked them to wash my car when done. My car came back to me very filthy. I’m sick today and wanted my daughter to pick up my car with my bank card. Not a credit card. They said no. I have to be there with my ID. I came. Nobody asked for my ID. So it was a waste of my time. I’m disgusted with Kia!!!!
The person I interacted with at the counter was great but I was there for almost 2 hours after appointment time when the screen said under 60 minutes for oil change. I understand it was busy but waiting that long for an oil change is crazy
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