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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5915 reviews 66%
4 star 2060 reviews 23%
3 star 182 reviews 2%
2 star 408 reviews 5%
1 star 371 reviews 4%
Review Us
Charles R.
5 out of 5
3/7/2025
Service writer was very attentive to my needs . Very nice customer lounge was clean with complementary beverages. All round a Very pleasant experience
Sarah T.
4 out of 5
3/7/2025
Rudy makes good eye contact with customer and listens well. Steam player to keep.!
Faye P.
5 out of 5
3/7/2025
Vanessa was very professional and very polite, she kept me informed at all times
James K.
4 out of 5
3/7/2025
Great help no problem at all
Freedom T.
1 out of 5
3/7/2025
Your technician broke a bolt in my Jeep and then they charged me for a large repair due to that broken bolt. I would like the head of service, and only will accept the head of service or someone higher at Akins, to reach out to me. I have many questions I was afraid to address while you all still had my vehicle but would now like addressed before I accelerate this concern legally.
Timmy R.
5 out of 5
3/7/2025
Bobby Reese is quite simply the best Service Advisor I have ever dealt with. Personable and professional, he puts you at ease and delivers straightforward information on your vehicle. Love that guy.
Louis F.
4 out of 5
3/7/2025
Look forward to complimenting Akins.
William W.
5 out of 5
3/7/2025
Thanks will do
Doug B.
5 out of 5
3/6/2025
Always good service
Misty M.
5 out of 5
3/6/2025
Bobby was fantastic!!
Karen A.
2 out of 5
3/6/2025
3 days for a diagnostic work up oil change and tire rotation and fluids check turned into a week. No calls for follow up I had to be the one that called to check on progress. Then when I let them know I would be coming to get my car and think about if I wanted to get my repairs done there I did get a call back to let me know they would need a little more time to get the oil change done. Not at all happy.
Rubin W.
5 out of 5
3/6/2025
No problem
John D.
4 out of 5
3/6/2025
Matthew is awesome ????
Jeffrey P.
5 out of 5
3/6/2025
**** did a great job getting my car in and out based on my appointment time.
Randall Grizzle.
5 out of 5
3/6/2025
Jaylynn was great and very helpful. So much so I am calling her tomorrow to check on service of GMC Yukon
Brandon B.
5 out of 5
3/6/2025
The Cordinator was great and kept me informed along the process. He also went out of his way to find warranty information for me. I loved my Cordinator and prefer to have him each time.
Kevin R.
5 out of 5
3/6/2025
Jaylynn was extremely polite, kept me updated on the progress of my vehicle. Even went and asked questions for me when she didn't know the answer. I was very pleased with the service I was provided
Julian H.
5 out of 5
3/6/2025
Always professional service at Akins
Denise C.
4 out of 5
3/6/2025
Brandon was very professional. I found a broken part when I got home and called Brandon. He was quick to resolve the issue.
Tom C.
5 out of 5
3/5/2025
Great job as always

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