Mall of Georgia Chrysler Dodge Jeep Ram

Jason made sure I was taken care of and gave me one of the best service

Super friendly and supporting my needs. This the place to go for exceptional service and repair. Place I would recommend!

Thomas always provides an excellent costumer service.

Thanks for the great service!

My vehicle has about 1300 miles - it is literally brand new. The check engine light came on and I came To your dealership after making an appointment on line. I was assigned Jerome as my service advisor. I was told I would have to leave my vehicle , probably for several days. Surprisingly, no one offered me a loaner or offered To help secure a rental vehicle. I was told by Jerome he would keep me advised. He did not. I called him every day looking for a diagnosis and a Time estimate. He was totally non-communitive. He never called Me - for 5 days. He did send an email on Tuesday late afternoon that the vehicle was ready, after Enterprise was closed so I could not return the rental car. And when I got to the dealership on Wednesday about noon, Jerome has not turned in the paperwork so I waited another 10 - 15 minutes for that to happen. My grandfather started our family business - a Chevrolet-Oldsmobile dealership in 1929. My father ran the business until 1992. I worked there is the summers for many years. I can say with confidence if Jerome treated a customer the way I was treated he would have been out the door double quick. No calls, no information when I called him, no help with getting treated the right way about my damn brand new Jeep being in the shop For 5 days, that is, no offer to help me deal with Jeep customer service about a rental car. So I am out $700 for a rental car. Your dealership is about a mile from my home. Very convenient. But I’ll be looking for somewhere else to have my vehicle serviced in the future. And I sure has heck would not be tempted to buy a vehicle from you because the only contact I have had with your dealer was so horrible.

Very good

Scheduled a tire rotation that they didn’t do. When I asked about it they said it would be another 45 minutes. Getting real sick of the service at this location.

Paper report Wait 45 minutes?so slow

Excellent customer service.

In and Out within 1-1/2 hours. Very pleased.

Thank you Jerome & mechanic that fixed my car!

She was very efficient

My past two experience with Mall of GA was amazing! This time around I was disappointed. - I had called the service rep multiple times throughout two days and did not get a call back but a text stating he is busy with a warranty call. - Asked for a car wash and stated Service does not have a way to wash cars (i had it washed both times in my previous visits) -Asked for a ride for pick up and was left ignored. Overall, I expected my calls to be answered as I had questions and very disappointed on not having the car wash as an excuse.

Great job!

He is very helpful and knows what he is doing.

I was very pleased with my experience.

Great Job!

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Your welcome.

Jason was great and very professional. Service was quick and that was appreciated.