Thank you for your help with tow of car, etc. Have a blessed Christmas????
The wait time for an oil change and tire rotation was over 2 hours with a scheduled appointment time.
Everything was done in a timely manner and Steve went out of his way to keep me updated and informed on the issues with my Tundra.
The technician who actually inspected my car and provided the video report of it did great. Video was friendly and descriptive. My only gripe was with the Service guys who received my car, specifically the person working Bay 2 yesterday who had on a surgical mask. I came in at 1:57 for a 2pm appointment and stood on the service floor not 3 feet in front of this guy for almost 5 minutes before I finally said hello to him to get his attention. Rather than giving me some sort of a greeting or expectation of helping me he just flat ignored me, and once I got his attention he said he was working on something else and was not available. Had he just said that from the get go, rather than letting me stand there for several minutes I would have been totally fine and found someone else to help me.
Outstanding customer service
He is very courteous and helpful service advisor that seems to care about customer satisfaction
The people at John Roberts Toyota are always courtesy and I've always been pleased with the service of my vehicle.
Devin was amazing ! He was a pleasure to work with and his customer service was second to none !
Service was exactly what I requested, done in a timely fashion. The waiting area is cleaned and comfortable. Great experience!
Appointment was at 11am
Didn’t get my truck back til 1pm
Someone was to call me back Monday to see if my service work was covered and I have not heard anything.
I was there for an unusual amount of time that day. Devin communicated to me that two mechanics were out. He was very professional and kept all of us in the waiting room up to date on the progress of our vehicles. He seems to be a great asset to JR Toyota.
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