Frank Leta Honda Auto Repair Service

We purchased a battery and had you install it. our appointment was at 14:30. My husband arrived 14:40, cause the battery would not charge. Husbands receipt states out time was 16:43 Two hours to replace a battery.That's a long wait For a battery replacement. We also did not get the free car wash certificate. I do love Frank Leta Honda. I bought my CRV,my first Honda,it was because of the service my daughter got on her Honda. And I've been pleased with the service. Just wanted to let you know about this. Thank you again for everything you do

Good Service

She was very helpful and knew her job. I think she does a very good job.

Tyler was great!!

I appreciate your service department. They are prompt and friendly.

This visit was the answer to the problem I had last week that apparently was not done correct on that visit. I feel assured the issue has been handled correctly on this visit.

Tyler is the Best

Tirek did a great job, customer service was excellent!

My first visit to replace a fuel pump due to recall was a complete disappointment. A waited 2 hours only to be told that the replacement part was for another customer. Extremely poor service and customer treatment. I provided all information to Kevin Grundy, service manager. The second visit was handled satisfactorily.

Very kind and attentive. The service was quick, too.

Very enjoyable service experience. Tirek went out of his way to keep me advised of progress.

When I brought the vehicle in. I told two people the low battery light was on. A short time after I left it came back on. I don’t think it was even checked. Overall, the visit took way too long. I was sitting for almost 3 hours when I finally went to the desk to check. The person handling my visit then informed me that there was other things that needed to be done as part of routine maintenance. They did send a text to my phone, but it went to my unknown messages folder. I feel like when the service person didn’t get a response she should have walked over to the waiting area and asked. Instead, she did nothing. I ended up spending another 45 minutes in the waiting area. I mean how hard is it to get up and walk around the corner to talk in person to your customers? I ended up being there longer than I should have and my SUV still isn’t fixed. All because of your staff’s inability to communicate, follow thru and listen. I just hope I don’t get stranded somewhere if the battery or alternator does stop working. Part of customer service strategy is to consider that people rely on you to ensure their vehicles are in safe working order. This time your service department failed. I hope you read this and strive to do better. Debbie G

Randy and the Service Team did a great job as always. It’s why I have been bringing my Honda vehicles to Leta for service for over 14 years!

Anti freeze fluid is at lowest level and was not filled. Break oil level was low but not filled. In inspection report marked checked with green.

Timothy was friendly and helpful

Stevie is awesome service advisor and always available to assist me promptly!

Tim was very polite and professional.

Sales person Clint was great through the whole process.

Shauna was professionalyet personalble.

Not at this time. I will when the new version of crv’s comes out.