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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2201 reviews 57%
4 star 799 reviews 21%
3 star 113 reviews 3%
2 star 325 reviews 8%
1 star 416 reviews 11%
Review Us
Robert R.
5 out of 5
2/13/2025
Great service
Craig W.
5 out of 5
2/13/2025
Nick did an outstanding job. He was informative and seemed to have as his goal to provide the best possible service. I was very pleased and impressed.
Terry S.
5 out of 5
2/12/2025
Great job serving our vehicle
Della D.
5 out of 5
2/12/2025
I was completely satisfied with my whole experience.
Joseph P.
1 out of 5
2/12/2025
The recall statement i received in the mail stated the process would take approx. one hour to complete. I didnt get out of the dealership until 3 hours later. No notification or updates during the process other than to tell me i needed a tire rotation and the possible need for brake pads soon. If i had known it would take that long, i wouldnt have had it done. I will look elsewhere for auto care in the future
Anna H.
5 out of 5
2/12/2025
I had a great experience working with Brandon. He was extremely courteous, knowledgeable, I made sure that I understood everything that was being done to my Venza. I have been in the customer service sales industry for over 30 years and I was extremely impressed with Brandon’s level of service. Thank you for providing me with an excellent experience I will definitely be back.
Tracy H.
1 out of 5
2/12/2025
Already commented and it did not submit..mileage inaccurate on sticker and multipoint record, brakes shown in yellow yet they have around 10000 miles since pads and rotors done at a toyota dealership...spare tire did not get air filled..no updates from 930 until I called after 4 pm and no one knew who my advisor was..I am not confident that my brakes are good or not good...now I need to come back and get paperwork corrected and speak to someone about my brakes and lack of confidence in your service
Ashley S.
4 out of 5
2/12/2025
Brandon was kind and friendly. He told me up front how long the service would take and the exact estimate of how much it would cost. He also kept me updated on the progress of my car.
Kevin R.
5 out of 5
2/12/2025
Nicholas was very friendly and helpful
Judi P.
5 out of 5
2/12/2025
Awesome service
Janet S.
4 out of 5
2/12/2025
Great follow up on service. Clear explanation on problem suspected. Helped with transportation options.
Richard E.
5 out of 5
2/11/2025
Brandon was great and explained the service snd charges when work was completed.
Nicky M.
4 out of 5
2/11/2025
I was there an hour early but he was able to get my car in and completed in 30 minutes. Was very grateful.
Barbara D.
5 out of 5
2/11/2025
Fast and courteous service, Neil was great.
Mike B.
2 out of 5
2/11/2025
No additional action on Toyota's part required as all resolved by second time I left. Experience could have been improved by: - billing consistent with approved estimate without my needing to call it out. It was fixed on my request though. - fixing correctly on first attempt. TPMS lit immediately on powering on, repair was tires. - providing correct estimate of time to remedy; was promised at about 3pm to be well before 6 and probably only about an hour. - not forgetting about me and leaving me in the waiting area until I inquired where my car was at 6pm.
Arne K.
5 out of 5
2/11/2025
Friendly. Timely.
Jamessandy J.
5 out of 5
2/11/2025
Very prompt and helpful and polite service. Thank you
Cindy K.
2 out of 5
2/11/2025
You said there was nothing wrong. You are wrong. Now I have to live with a **** tailgate on my vehicle that doesn’t work when it is cold. .That you don’t want to fix. Thanks for nothing Tim Klein I guess I will have to get ahold of someone higher up than you. There is absolutely no customer service left out there!!!
Milda T.
5 out of 5
2/11/2025
I got in on a timely manner & was done rather quickly. He went over everything that was done & explained when I need to come back for the next service.
Ian M.
5 out of 5
2/11/2025
Very prompt,friendly check-in. Explanation of service and inspection was detailed well.

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