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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2220 reviews 57%
4 star 806 reviews 21%
3 star 114 reviews 3%
2 star 327 reviews 8%
1 star 417 reviews 11%
Review Us
Candy H.
5 out of 5
1/31/2025
Thorough, professional, and personal.
Michael S.
4 out of 5
1/31/2025
First time at Carlson. Great experience.
Herman P.
2 out of 5
1/31/2025
Oil change went til they tried to sell a battery that was no where near warranted. They checked battery said I needed a new one. Good thing I did not do it for 300 dollars. Went to have it retested elsewhere tested just fine. Real unhappy about trying to upsell a battery to my 17 year old daughter. Never will go back for anything thanks for the effort though.
Daniel W.
5 out of 5
1/31/2025
Great job
Jan D.
4 out of 5
1/30/2025
I would have liked my vehicle back sooner but was happy with the warranty.
Larae M.
4 out of 5
1/30/2025
It took an hour and a 1/2 for an oil change.Seems like that's quite a while.
Kevin K.
5 out of 5
1/30/2025
Ok
Kathryn E.
4 out of 5
1/30/2025
I thought it took a long time for just a basic oil change (1 hour 45 minutes). But the gentleman (sorry don’t remember his name) was very good and explained everything including watch for brake change coming. As my last visit did replace brakes I was confused and concerned something was wrong and not on my part. He left and returned with good explanation and even brought a sample to make sure I understood. I had rear brakes replaced this was front brakes. Also explained that I will have brakes rechecked on next oil change (10k) and we can review again. I left feeling better and stepped into my freshly washed car. Nice job.
Madison S.
5 out of 5
1/30/2025
Neil was great! I have been there three times now he has been the best, I hope to have him help me at my future visits!
David I.
5 out of 5
1/30/2025
Great car good service
James D.
1 out of 5
1/30/2025
The glove compartment would not close properly after the oil change. I had to return and a technician reinstalled it. All is well.
John S.
5 out of 5
1/30/2025
Nicholas was friendly and helpful.
Linda R.
5 out of 5
1/30/2025
Neil was very nice and explained my questions with answers. Great job!!!
Steve P.
5 out of 5
1/30/2025
Excellent service, on time with my appointment, work quickly done. Great advice on follow up service.
Mike V.
5 out of 5
1/30/2025
Thank you for your time. Picking vehicle up tomorrow.
Karissa S.
5 out of 5
1/29/2025
Nicholas was very kind, helpful, and fast.
Cindy H.
3 out of 5
1/29/2025
The team was able to assess and fix an issue related to an oil leak after an oil change.
Renee H.
5 out of 5
1/29/2025
Always terrific service!
Vendala H.
5 out of 5
1/29/2025
I’m always satisfied with the service done on my vehicle, and thanks to all for their conscientious effort to do things right, and to the satisfaction of the customer. You are all top notch! Thank you!
James W.
5 out of 5
1/29/2025
Everything was done well

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