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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2220 reviews 57%
4 star 806 reviews 21%
3 star 114 reviews 3%
2 star 327 reviews 8%
1 star 417 reviews 11%
Review Us
Gary A.
5 out of 5
1/29/2025
Very well satisfied with Carlson Toyota! Bought my last Higlanders
Vina P.
5 out of 5
1/29/2025
Friendly staff and very professional. I’m satisfied with the car service and always have a good experience with Carlson Toyota .
Kathleen B.
5 out of 5
1/29/2025
Happy with service
Kathleen T.
2 out of 5
1/28/2025
disappointed with Kim Carpenter
Stephanie B.
2 out of 5
1/28/2025
I was a bit disappointed when I was told factory recommended service would be over $600. I asked for a follow up quote to be sent so I could review it and have not received.
David R.
5 out of 5
1/28/2025
Great work, quick and easy.
Vern W.
5 out of 5
1/28/2025
Neal was very informative
Melinda M.
5 out of 5
1/28/2025
Great experience
Leanne P.
5 out of 5
1/27/2025
Very easy and pleasant doing business with Carlson Toyota
Brittany B.
4 out of 5
1/27/2025
Was kind and quick and clear. Thanks!
Ashley M.
1 out of 5
1/27/2025
In general, I am satisfied! The technician (I think his name was Brian) who talked me through the details of the problem and discussed solutions with me was great! My only complaint was that I had my car dropped off for a scheduled appointment around 1:30pm on Wednesday by a towing service and did not hear anything back. I called around 1:30pm the next day just to see what the status was. The person who answered my call wasn’t able to give me any information and the questions he asked made it sound like he didn’t know where my car was. Thinking my car may have been lost gave me a lot of anxiety, but thankfully around 5:30pm that same day I got a notification that my car had been checked it. But other than that, I had a good experience.
Syed H.
3 out of 5
1/26/2025
The associate failed to put back the cabin air filter cover!
David F.
4 out of 5
1/26/2025
Nick was very attentive and knowledgeable and took the time to talk with me about my concerns regarding my new 2024 RAV4 hybrid. Even though it seems the vehicle is operating as designed, he let me know my questions were valid.
Paul S.
5 out of 5
1/26/2025
Great service; prompt and thorough. Outstanding communication
Linda Z.
5 out of 5
1/26/2025
Nick gave me excellent service. He was very thorough most professional and I appreciated that.
Devon K.
5 out of 5
1/26/2025
Yes very satisfied with your service. Alex went above and beyond for me getting my car back to my hotel for me. 10 star ???? service.
Nene Peaches.
5 out of 5
1/26/2025
Good
Chloe K.
5 out of 5
1/26/2025
Wonderful experience! Nicholas went above and beyond to make the experience as seamless as possible!
Colleen K.
4 out of 5
1/26/2025
Brandon was very knowledgeable. He treated me with respect. He took the time necessary to explain some things about my car to me. He was very friendly! I told him I hoped he was there when I came in for my next visit. What a kind young man. Thank you Brandon!!!!!
Debra S.
5 out of 5
1/26/2025
Alex delivered service 100%. He was personable, professional, and VERY patient with this senior citizen! I instantly felt comfortable with him and he answered all of my questions. Alex is definitely an asset of Carlson Toyota!

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