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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2220 reviews 57%
4 star 806 reviews 21%
3 star 114 reviews 3%
2 star 327 reviews 8%
1 star 417 reviews 11%
Review Us
Chad S.
5 out of 5
1/25/2025
Great service, quick, and easy!
Paul M.
5 out of 5
1/25/2025
Thank you. It was a great experience.
Bryan B.
5 out of 5
1/25/2025
N/a
Gregory W.
4 out of 5
1/25/2025
Nick did a great job today!
Bonita M.
4 out of 5
1/25/2025
He went above and beyond. Just wish my truck had been washed
Manu E.
2 out of 5
1/25/2025
I had to speak to the general manager, so he could see how poorly our service person was extremely awful with communication. He made up a service we did not authorize or approve and refused to solve it and he believed splitting the cost of the inspection was fair. I did not appreciate his unprofessional behavior. I even left a message for the service manager, I got no call back nor was he available according to Nick our service person . I had to ask for a general manager, and spoke to him. He listened to what I was talking about and made the bill correct. I appreciated the way he handled the situation professionally, and effectively. Unfortunately because of the service guy nick, I will not be coming back.
Mike F.
5 out of 5
1/25/2025
Carlson Toyota has an awesome service department. I always take my vehicles here for service.
Teri P.
5 out of 5
1/25/2025
Great service.
Keith F.
4 out of 5
1/25/2025
Scott is tech is the best. Main reason I keep going to Carlson for repairs.
Tom B.
1 out of 5
1/24/2025
2 of the 4 adjustments for my rear alignment were not adjusted. I had specifically had asked for an alignment because of an issue with my rear suspension.
Brian B.
4 out of 5
1/24/2025
Thank you for following through and standing behind your service.
Kathryn H.
2 out of 5
1/24/2025
Alex was helpful, honest and pleasant to work with. I hope to work with him in the future. Your method of scheduling appts is terrible. I had a 9:15 appointment and my car wasn't brought in to look at until 5pm in the afternoon. That kind of poor service is unfortunately what I'm coming to expect from this location.
Bonnie W.
5 out of 5
1/24/2025
He was wonderful
Nicholas K.
4 out of 5
1/24/2025
Brandon did an excellent job of communicating what was happening with my vehicle. There was a small bump in the process but Brandon did all that he could to make sure I understood what was going on and trying to make things right for my time. I really appreciated Brandon and the techs that worked on my vehicle to get everything g up and running as quickly as they could. The service that I continually receive at Toyota is why I keep coming back. Thank you!
Cathi G.
4 out of 5
1/24/2025
I dropped my car off early so that I could run some errands and I got a message that my car was done ahead of schedule.
Kathy M.
5 out of 5
1/23/2025
Service was excellent and Nic explained everything so well and kept me updated on the progress of the service. Overall the best experience I have ever had at a car dealership!
Louie G.
5 out of 5
1/23/2025
Very efficiently done good job!
Tom T.
4 out of 5
1/23/2025
?
Cheryle T.
5 out of 5
1/23/2025
Being my first time using the service station. I was pleased on how fast and easy it was.
Edward B.
5 out of 5
1/23/2025
Very polite and knowledgeable!

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